Service Advisor
Al Ghurair
Service Advisor
lucidmotors· Field Service
About this role
About Lucid
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.
Role Purpose
Facilitate service center operations by managing customer interactions, coordinating manpower and facilities, and ensuring targets related to customer satisfaction, customer retention, and productivity are achieved while following company procedures and standards.
Key Responsibilities
- Conduct pre-acceptance vehicle inspections, including checking for body damage, valuables, and accessories, and document findings with the customer.
- Support achievement of Customer Satisfaction Index (CSI) and customer retention goals through professional customer engagement.
- Coordinate with Chief Technicians on job assignments, diagnostics, and final vehicle inspections to ensure repairs meet customer expectations.
- Promote a "Guest Centric" and "Fix-It-Right" mindset within the service team.
- Coordinate with the Parts Department to ensure availability of spare parts and timely vehicle delivery.
- Follow up on service complaints, issues, and concerns and escalate them to the Workshop Floor Manager when necessary.
- Monitor service progress and maintain communication with customers throughout the repair process.
Minimum Requirements
- Experience: +3 years of experience in automotive service operations, customer service, and service center activities is preferred.
- Technical Knowledge: Strong understanding of vehicle inspection, service processes, and coordination with technicians and parts departments.
- Communication Skills: Ability to interact professionally with customers and coordinate with internal service teams.
Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.
Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.
Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
Frequently Asked Questions
Is the salary disclosed for the Service Advisor position at lucidmotors?
The salary for this Service Advisor role at lucidmotors is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Advisor position at lucidmotors located?
This Service Advisor role at lucidmotors is based in Riyadh, Saudi Arabia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Service Advisor at lucidmotors belong to?
This Service Advisor position is part of the Field Service department at lucidmotors. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Advisor position at lucidmotors?
Click the "Apply Now" button on this page. You will be redirected to lucidmotors's official application portal hosted on greenhouse where you can submit your application directly.
When was the Service Advisor job at lucidmotors posted?
This Service Advisor position at lucidmotors was posted on Oct 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Advisor
lucidmotors
You'll be redirected to lucidmotors's official application page on Greenhouse.