Service Advisor
Charger Logistics Inc
Service Advisor
About this role
Acts as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline and expressing customer concerns to service department. Displays exemplary customer service skills and a sales-minded attitude.
Strategic:
• Cont Operational:
• Also, advising the customer's necessity of other repairs apart from the fault indicated by the customer.
• Maintain register for daily booking of vehicles and delivery time of vehicles for follow up.
• Arrange for LPO's and close the Job Cards without delay.
• Coordinate with floor in charge and follow up regularly with the delivery time.
• Taking decision to finalize the estimation with discount, advising customer based on the make model to spend, where viable.
Operational:
• Receive the customers with smiling face and attend the customer by listing the nature of the problems, complaints, service required for the vehicle.
• Arrange for Test drive the vehicle to understand the complaints referred by the customer and give approx. cost of repair in terms of labor and parts.
• Fill the 'T' Card with all details of Jobs to be carried out with the repairing estimate and fix delivery date by considering the availability of spare parts in the Stores and Manpower in the Control Room respectively.
• Getting approval of quotations and passing the message to control room to proceed with the repairs.
• Ensure all the repairs are carried out as per Job Card before committed delivery time.
• Intimating and taking prior approval from the customer for any repair not discussed earlier.
People Management:
• Service Advisor acts as a liaison between the technician and the customer and needs to be able to communicate with both effectively. must explain repair recommendations in layman's terms to their customers, while also briefing mechanics on customer needs and managing repair schedules.
Product/Process Improvement:
• N/A.
Education & Certifications:
• Diploma or Degree in Automobile or Mechanical Engineering.
Knowledge & Skill:
• N/A.
Experience:
• 3 to5 years of experience as a Mechanical Service Advisor in Automobile Industry.
Frequently Asked Questions
Is the salary disclosed for the Service Advisor position at Al Ghurair?
The salary for this Service Advisor role at Al Ghurair is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Advisor position at Al Ghurair located?
This Service Advisor role at Al Ghurair is based in United Arab Emirates. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Advisor role at Al Ghurair full-time or part-time?
This is listed as a Full time position. It is posted as a Service Advisor role at Al Ghurair.
How do I apply for the Service Advisor position at Al Ghurair?
Click the "Apply Now" button on this page. You will be redirected to Al Ghurair's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Service Advisor job at Al Ghurair posted?
This Service Advisor position at Al Ghurair was posted on Jul 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Advisor
Al Ghurair
You'll be redirected to Al Ghurair's official application page on oraclecloud.