Team Leader - Offline Merchant QR - Baltana
paytmpayments
Service Account Operation - Noida - Sales Operation
paytmpayments· Enterprise Mid Market
About this role
Job Summary
As a Service Account Operations professional, you will be the backbone of the
merchant lifecycle at Paytm. You will manage the backend operations for high-value
service accounts, ensuring seamless onboarding, technical troubleshooting, and
ongoing service excellence. Your goal is to bridge the gap between business
development and technical resolution to ensure zero downtime for our merchant
partners.
Key Responsibilities
Merchant Onboarding & Lifecycle: Manage the end-to-end onboarding of
service accounts ( QR/EDC services). Ensure all KYC, AML, and regulatory
documentation is compliant with RBI guidelines.
Stakeholder Coordination: Work closely with Key Account Managers
(KAMs), Product, and Tech teams to resolve complex merchant queries and
system bugs within the defined TAT (Turnaround Time).
Service Monitoring: Monitor the health of payment services (Qr Codes, Edc
Machine, Soundbox) and proactive alert management for service downtimes
or high failure rates.
Reconciliation & Payouts: Assist the finance team in merchant
reconciliation, ensuring that settlements are accurate and payouts are
processed on time.
SOP Maintenance: Create and update Standard Operating Procedures
(SOPs) for account operations to improve team efficiency and service quality.
Required Skills & Qualifications
Technical Proficiency: * Strong command of MS Excel (VLOOKUP, Pivot
Tables) for data analysis.
Industry Knowledge: Understanding of the Fintech ecosystem, including
Payment Gateways, UPI, QR codes, and basic RBI regulations (KYC/AML).
Frequently Asked Questions
Is the salary disclosed for the Service Account Operation - Noida - Sales Operation position at paytmpayments?
The salary for this Service Account Operation - Noida - Sales Operation role at paytmpayments is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Account Operation - Noida - Sales Operation position at paytmpayments located?
This Service Account Operation - Noida - Sales Operation role at paytmpayments is based in Noida, Uttar Pradesh. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Account Operation - Noida - Sales Operation role at paytmpayments full-time or part-time?
This is listed as a Full time Employment position. It is posted as a Service Account Operation - Noida - Sales Operation role in the Enterprise Mid Market department at paytmpayments.
Which team or department does the Service Account Operation - Noida - Sales Operation at paytmpayments belong to?
This Service Account Operation - Noida - Sales Operation position is part of the Enterprise Mid Market department at paytmpayments. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Account Operation - Noida - Sales Operation position at paytmpayments?
Click the "Apply Now" button on this page. You will be redirected to paytmpayments's official application portal hosted on lever where you can submit your application directly.
When was the Service Account Operation - Noida - Sales Operation job at paytmpayments posted?
This Service Account Operation - Noida - Sales Operation position at paytmpayments was posted on Oct 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Account Operation - Noida - Sales Operation
paytmpayments
You'll be redirected to paytmpayments's official application page on Lever.