SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
About this role
Job Summary
Job Summary : Position Details · Experience: 3-5 Years · Location: India · Employment Type: Full-Time · Shift: 24x7 Rotational Shifts Job Summary · Seeking a proactive Command Center Analyst with experience in IT Operations, Infrastructure Monitoring, Incident Management, and Service Desk Operations. Responsible for monitoring critical IT infrastructure, handling alerts, coordinating incident resolution, and ensuring SLA compliance.
Job Description : ServiceNow, Remedy, or Jira Service Management\\\\r\\\\n\\\\r\\\\n· Monitoring tools such as SolarWinds, SCOM, Nagios, Dynatrace, Zabbix\\\\r\\\\n\\\\r\\\\n· Basic Windows, Linux, Network, Cloud (Azure/AWS) knowledge\\\\r\\\\n\\\\r\\\\n· Strong communication and analytical skills
Key Responsibilities
Job Responsibilities : Monitor IT infrastructure, applications, servers, networks, and cloud environments using monitoring tools. · Perform real-time event and alert monitoring and take appropriate actions based on defined procedures. · Identify, classify, and prioritize incidents according to impact and urgency. · Create, track, and manage tickets through the ITSM tool. · Coordinate with L2/L3 support teams and vendors for incident resolution. · Escalate critical incidents as per the escalation matrix. · Ensure timely communication to stakeholders during service disruptions. · Track SLA compliance and ensure incident resolution within agreed timelines. · Prepare daily operational reports, incident summaries, and shift handover reports. · Participate in Major Incident Management (MIM) bridge calls. · Perform health checks and validate service availability. · Support problem management by identifying recurring incidents and trends. · Maintain operational documentation, SOPs, and knowledge articles
Skill Requirements
Skill Requirement : Required Skills · ServiceNow, Remedy, or Jira Service Management · Monitoring tools such as SolarWinds, SCOM, Nagios, Dynatrace, Zabbix · Basic Windows, Linux, Network, Cloud (Azure/AWS) knowledge · Strong communication and analytical skills · Understanding of ITIL processes Qualifications · Bachelor degree in IT, Computer Science, or related field · 3-5 years of relevant experience · ITIL Foundation certification preferred
Other Requirements
Other Requirement : Bachelor degree in IT, Computer Science, or related field · 3-5 years of relevant experience · ITIL Foundation certification preferred
Frequently Asked Questions
Is the salary disclosed for the SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services position at HCLTech?
The salary for this SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services position at HCLTech located?
This SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services job at HCLTech posted?
This SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services position at HCLTech was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.