SeniorAdministrator - Wireless Networking
About this role
Job Summary
The Sr Administrator for Support & Operations plays a crucial role in delivering advanced technical support and troubleshooting for LAN/WAN, Wireless WLAN (Cisco), and SDWAN solutions. This position is essential for ensuring customer satisfaction through effective incident resolution and implementing robust security measures. The role demands a proactive approach to managing complex technical issues and contributing to continuous improvement initiatives.
Key Responsibilities
1. Provide Advanced Technical Support By Troubleshooting Complex Incidents Related To Sdwan And Wireless Wlan Technologies, Ensuring Timely Resolution And Adherence To Quality Standards.
2. Conduct Thorough Root Cause Analysis For Escalated Incidents, Implementing Effective Solutions To Mitigate Recurring Issues And Enhance System Reliability.
3. Engage In Knowledge Management By Updating And Maintaining The Knowledge Base, And Training New Staff To Foster A Culture Of Continuous Learning And Improvement.
4. Collaborate With Cross-Functional Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture.
5. Enhance Customer Experience And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions And Re-Open Cases, While Actively Identifying And Addressing Potential Security Threats.
2. Conduct Thorough Root Cause Analysis For Escalated Incidents, Implementing Effective Solutions To Mitigate Recurring Issues And Enhance System Reliability.
3. Engage In Knowledge Management By Updating And Maintaining The Knowledge Base, And Training New Staff To Foster A Culture Of Continuous Learning And Improvement.
4. Collaborate With Cross-Functional Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture.
5. Enhance Customer Experience And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions And Re-Open Cases, While Actively Identifying And Addressing Potential Security Threats.
Skill Requirements
1. Solid Proficiency In Sdwan And Wireless Wlan (Cisco) Technologies.
2. In-Depth Understanding Of Network Troubleshooting And Incident Management.
3. Experience With Root Cause Analysis And Implementation Of Corrective Actions.
4. Familiarity With Knowledge Management Practices And Training Methodologies.
2. In-Depth Understanding Of Network Troubleshooting And Incident Management.
3. Experience With Root Cause Analysis And Implementation Of Corrective Actions.
4. Familiarity With Knowledge Management Practices And Training Methodologies.
Other Requirements
1. Optional But Valuable Certifications: Cisco Certified Network Associate (Ccna), Cisco Certified Network Professional (Ccnp) In Routing And Switching Or Wireless, And Itil Foundation Certification
Frequently Asked Questions
Is the salary disclosed for the SeniorAdministrator - Wireless Networking position at HCLTech?
The salary for this SeniorAdministrator - Wireless Networking role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorAdministrator - Wireless Networking position at HCLTech located?
This SeniorAdministrator - Wireless Networking role at HCLTech is based in Hyderabad, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorAdministrator - Wireless Networking position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorAdministrator - Wireless Networking job at HCLTech posted?
This SeniorAdministrator - Wireless Networking position at HCLTech was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorAdministrator - Wireless Networking
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.