SeniorAdministrator - Vmware vSphere & vCenter,VMware vSAN
About this role
Job Summary
The Senior Administrator in Support & Operations plays a crucial role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting complex incidents, performing root cause analysis, and implementing solutions that enhance customer satisfaction. The role requires a strong command of VMware technologies and a commitment to continuous improvement in operational processes.
Key Responsibilities
1. Provide Advanced Technical Support For Vmware Vsphere And Vcenter By Diagnosing And Resolving Complex Incidents, Ensuring Adherence To Quality Standards And Company Policies.
2. Conduct Root Cause Analysis For Escalated Issues Related To Vmware Vsan And Aria Monitoring Tools, Implementing Effective Solutions To Mitigate Technical And Security Challenges.
3. Facilitate Knowledge Base Updates And Management, Contributing To The Training And Coaching Of Junior Analysts To Enhance Team Capabilities And Operational Efficiency.
4. Resolve Complex Service Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Maintaining A Robust Security Posture.
5. Enhance Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Addressing Security Threats Proactively.
2. Conduct Root Cause Analysis For Escalated Issues Related To Vmware Vsan And Aria Monitoring Tools, Implementing Effective Solutions To Mitigate Technical And Security Challenges.
3. Facilitate Knowledge Base Updates And Management, Contributing To The Training And Coaching Of Junior Analysts To Enhance Team Capabilities And Operational Efficiency.
4. Resolve Complex Service Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Maintaining A Robust Security Posture.
5. Enhance Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Addressing Security Threats Proactively.
Skill Requirements
1. In-Depth Proficiency In Vmware Vsphere And Vcenter
2. Solid Understanding Of Vmware Vsan And Vmware Srm
3. Experience With Aria Monitoring Tools And Sddc
4. Strong Analytical And Troubleshooting Skills
5. Familiarity With Itil Processes And Customer Service Best Practices
2. Solid Understanding Of Vmware Vsan And Vmware Srm
3. Experience With Aria Monitoring Tools And Sddc
4. Strong Analytical And Troubleshooting Skills
5. Familiarity With Itil Processes And Customer Service Best Practices
Other Requirements
1. VMware Certified Professional (VCP) certification is recommended .
2. ITIL Foundation certification is optional but candidate should have effective service management skills & practices
2. ITIL Foundation certification is optional but candidate should have effective service management skills & practices
Frequently Asked Questions
Is the salary disclosed for the SeniorAdministrator - Vmware vSphere & vCenter,VMware vSAN position at HCLTech?
The salary for this SeniorAdministrator - Vmware vSphere & vCenter,VMware vSAN role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorAdministrator - Vmware vSphere & vCenter,VMware vSAN position at HCLTech located?
This SeniorAdministrator - Vmware vSphere & vCenter,VMware vSAN role at HCLTech is based in Others, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorAdministrator - Vmware vSphere & vCenter,VMware vSAN position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorAdministrator - Vmware vSphere & vCenter,VMware vSAN job at HCLTech posted?
This SeniorAdministrator - Vmware vSphere & vCenter,VMware vSAN position at HCLTech was posted on Sep 15, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorAdministrator - Vmware vSphere & vCenter,VMware vSAN
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.