SeniorAdministrator - ServiceNow,JavaScript
About this role
Job Summary
The Sr Administrator for Tools & Automation plays a crucial role in delivering advanced technical support and troubleshooting for ServiceNow (SNOW) applications. This position is dedicated to ensuring optimal performance and security of tools, driving positive customer feedback through effective incident resolution and proactive measures.
Key Responsibilities
1. Provide Advanced Technical Support For Snow Administration By Implementing Best Practices And Troubleshooting Techniques To Resolve Complex Incidents, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Conduct Root Cause Analysis On Escalated Incidents, Leveraging Javascript And Rest/Soap Api Integrations To Develop Effective Solutions For Technical And Security Issues.
3. Manage And Update The Knowledge Base, Ensuring That Documentation Is Current And Comprehensive, While Also Training And Coaching Analysts To Enhance Their Support Capabilities.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Maintaining Security Posture, And Ensuring Seamless Operations.
5. Foster A Positive Customer Experience By Achieving First Call Resolution And Minimizing Rejected Resolutions And Case Reopens, While Effectively Addressing Security Threats.
2. Conduct Root Cause Analysis On Escalated Incidents, Leveraging Javascript And Rest/Soap Api Integrations To Develop Effective Solutions For Technical And Security Issues.
3. Manage And Update The Knowledge Base, Ensuring That Documentation Is Current And Comprehensive, While Also Training And Coaching Analysts To Enhance Their Support Capabilities.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Maintaining Security Posture, And Ensuring Seamless Operations.
5. Foster A Positive Customer Experience By Achieving First Call Resolution And Minimizing Rejected Resolutions And Case Reopens, While Effectively Addressing Security Threats.
Skill Requirements
1. Proficient In Snow Administration And Support With Solid Experience In Javascript.
2. Strong Understanding Of Rest And Soap Apis For Integration And Automation Tasks.
3. Excellent Analytical Skills For Root Cause Analysis And Problem-Solving.
4. Familiarity With Angular Js For Front-End Development And User Interface Enhancements.
5. Effective Communication Skills For Training And Coaching Team Members.
2. Strong Understanding Of Rest And Soap Apis For Integration And Automation Tasks.
3. Excellent Analytical Skills For Root Cause Analysis And Problem-Solving.
4. Familiarity With Angular Js For Front-End Development And User Interface Enhancements.
5. Effective Communication Skills For Training And Coaching Team Members.
Other Requirements
1. Servicenow Certified System Administrator (Optional But Valuable).
2. Itil Foundation Certification (Optional But Valuable)
2. Itil Foundation Certification (Optional But Valuable)
Frequently Asked Questions
Is the salary disclosed for the SeniorAdministrator - ServiceNow,JavaScript position at HCLTech?
The salary for this SeniorAdministrator - ServiceNow,JavaScript role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorAdministrator - ServiceNow,JavaScript position at HCLTech located?
This SeniorAdministrator - ServiceNow,JavaScript role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorAdministrator - ServiceNow,JavaScript position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorAdministrator - ServiceNow,JavaScript job at HCLTech posted?
This SeniorAdministrator - ServiceNow,JavaScript position at HCLTech was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorAdministrator - ServiceNow,JavaScript
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.