SeniorAdministrator - Sailpoint IIQ, Java, SailPoint FAM
About this role
Job Summary
The Sr Administrator in Support & Operations is pivotal in delivering advanced technical support and operational excellence. This role focuses on troubleshooting, root cause analysis, and implementing effective solutions to ensure customer satisfaction and a robust security posture. By leveraging expertise in SAILPOINT IIQ and Java Development, the administrator enhances service quality and operational efficiency.
Key Responsibilities
1. Provide Advanced Technical Support By Utilizing Sailpoint Iiq And Java To Analyze Complex Incidents, Perform Root Cause Analysis, And Implement Effective Solutions To Resolve Technical And Security Issues.
2. Adhere To Quality Standards And Regulatory Requirements While Managing Complex Tickets, Ensuring Resolutions Are Delivered Within Agreed Slas To Maintain Operational Efficiency.
3. Collaborate With Cross-Functional Support Teams To Ensure Seamless Operations And Enhance The Overall Security Posture Of The Organization.
4. Facilitate Knowledge Management By Updating And Maintaining The Knowledge Base, Developing Training Materials, And Mentoring Junior Analysts To Foster A Culture Of Continuous Learning.
5. Enhance Customer Experience By Achieving First Call Resolution Metrics, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.
2. Adhere To Quality Standards And Regulatory Requirements While Managing Complex Tickets, Ensuring Resolutions Are Delivered Within Agreed Slas To Maintain Operational Efficiency.
3. Collaborate With Cross-Functional Support Teams To Ensure Seamless Operations And Enhance The Overall Security Posture Of The Organization.
4. Facilitate Knowledge Management By Updating And Maintaining The Knowledge Base, Developing Training Materials, And Mentoring Junior Analysts To Foster A Culture Of Continuous Learning.
5. Enhance Customer Experience By Achieving First Call Resolution Metrics, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.
Skill Requirements
1. Proficient In Sailpoint Iiq And Java Development With Advanced Troubleshooting Skills.
2. In-Depth Understanding Of Security Protocols And Incident Management Processes.
3. Solid Familiarity With Service Level Agreements And Customer Satisfaction Metrics.
4. Strong Analytical And Problem-Solving Skills To Address Complex Technical Issues Effectively.
5. Excellent Communication And Interpersonal Skills To Engage With Customers And Support Teams.
2. In-Depth Understanding Of Security Protocols And Incident Management Processes.
3. Solid Familiarity With Service Level Agreements And Customer Satisfaction Metrics.
4. Strong Analytical And Problem-Solving Skills To Address Complex Technical Issues Effectively.
5. Excellent Communication And Interpersonal Skills To Engage With Customers And Support Teams.
Other Requirements
1. Optional But Valuable Certifications: Sailpoint Iiq Certified Implementation Engineer, Java Se 11 Developer Certification.
Skill Requirement : Hands-on experience with SailPoint (IIQ / IdentityNow basics) Understanding of IAM concepts (RBAC, access provisioning, certifications, lifecycle management) Knowledge of directory services (Active Directory / Azure AD) Familiarity with SailPoint connectors, workflows, and provisioning concepts Basic experience in scripting (PowerShell / Java / Beanshell) Understanding of integration technologies (APIs, LDAP) Strong troubleshooting and L2 support skills
Frequently Asked Questions
Is the salary disclosed for the SeniorAdministrator - Sailpoint IIQ, Java, SailPoint FAM position at HCLTech?
The salary for this SeniorAdministrator - Sailpoint IIQ, Java, SailPoint FAM role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorAdministrator - Sailpoint IIQ, Java, SailPoint FAM position at HCLTech located?
This SeniorAdministrator - Sailpoint IIQ, Java, SailPoint FAM role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorAdministrator - Sailpoint IIQ, Java, SailPoint FAM position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorAdministrator - Sailpoint IIQ, Java, SailPoint FAM job at HCLTech posted?
This SeniorAdministrator - Sailpoint IIQ, Java, SailPoint FAM position at HCLTech was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorAdministrator - Sailpoint IIQ, Java, SailPoint FAM
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.