SeniorAdministrator - RedHat Cluster, Ansible, Kubernetes, Microsoft Azure
About this role
Job Summary
The Senior Administrator in Support and Operations plays a crucial role in delivering advanced technical support and operational excellence within the organization. This position is responsible for troubleshooting complex issues, conducting root cause analyses, and implementing effective solutions, all while ensuring adherence to quality standards and regulatory requirements. The role significantly impacts customer satisfaction and operational efficiency.
Key Responsibilities
1. Provide Advanced Technical Support By Utilizing Kubernetes And Ansible To Troubleshoot Complex Incidents And Implement Effective Solutions For Technical And Security Issues.
2. Conduct Root Cause Analyses On Escalated Support Tickets, Ensuring Timely Resolution And Adherence To Agreed Slas, While Collaborating With Cross-Functional Teams To Enhance Operational Efficiency.
3. Lead Knowledge Management Initiatives By Updating And Managing The Knowledge Base, And Provide Training And Coaching To Junior Analysts To Foster Skill Development.
4. Resolve Complex Support Tickets Within Defined Slas, Ensuring A Seamless Operational Flow And Maintaining A Strong Security Posture Through Proactive Monitoring And Incident Management.
5. Enhance Customer Experience And Csat Metrics By Achieving High First Call Resolution Rates And Minimizing Case Reopens, While Actively Working To Mitigate Potential Security Threats.
2. Conduct Root Cause Analyses On Escalated Support Tickets, Ensuring Timely Resolution And Adherence To Agreed Slas, While Collaborating With Cross-Functional Teams To Enhance Operational Efficiency.
3. Lead Knowledge Management Initiatives By Updating And Managing The Knowledge Base, And Provide Training And Coaching To Junior Analysts To Foster Skill Development.
4. Resolve Complex Support Tickets Within Defined Slas, Ensuring A Seamless Operational Flow And Maintaining A Strong Security Posture Through Proactive Monitoring And Incident Management.
5. Enhance Customer Experience And Csat Metrics By Achieving High First Call Resolution Rates And Minimizing Case Reopens, While Actively Working To Mitigate Potential Security Threats.
Skill Requirements
1. Proficient In Kubernetes And Containers For Managing Containerized Applications.
2. Strong Experience With Ansible For Automation And Configuration Management.
3. In-Depth Understanding Of Redhat Linux And Redhat Clustering Technologies.
4. Familiarity With Azure Cloud Services And Deployment Methodologies.
5. Excellent Troubleshooting And Root Cause Analysis Skills.
2. Strong Experience With Ansible For Automation And Configuration Management.
3. In-Depth Understanding Of Redhat Linux And Redhat Clustering Technologies.
4. Familiarity With Azure Cloud Services And Deployment Methodologies.
5. Excellent Troubleshooting And Root Cause Analysis Skills.
Other Requirements
1. Optional But Valuable Certifications: Red Hat Certified Engineer (Rhce), Certified Kubernetes Administrator (Cka), Or Ansible Automation Certification
Frequently Asked Questions
Is the salary disclosed for the SeniorAdministrator - RedHat Cluster, Ansible, Kubernetes, Microsoft Azure position at HCLTech?
The salary for this SeniorAdministrator - RedHat Cluster, Ansible, Kubernetes, Microsoft Azure role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorAdministrator - RedHat Cluster, Ansible, Kubernetes, Microsoft Azure position at HCLTech located?
This SeniorAdministrator - RedHat Cluster, Ansible, Kubernetes, Microsoft Azure role at HCLTech is based in Hyderabad, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorAdministrator - RedHat Cluster, Ansible, Kubernetes, Microsoft Azure position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorAdministrator - RedHat Cluster, Ansible, Kubernetes, Microsoft Azure job at HCLTech posted?
This SeniorAdministrator - RedHat Cluster, Ansible, Kubernetes, Microsoft Azure position at HCLTech was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorAdministrator - RedHat Cluster, Ansible, Kubernetes, Microsoft Azure
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.