SeniorAdministrator - Process Consulting, ServiceNow
About this role
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements By Implementing Itil Best Practices In Process Consulting And Tools Management.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues.
3. Collaborate With Teams To Update And Manage Knowledge Bases, Ensuring Documentation Accuracy And Training Freshers While Coaching Analysts On Best Practices.
4. Resolve Complex Tickets Within Agreed Slas By Coordinating With Other Support Teams To Enhance Operational Efficiency And Maintain A Robust Security Posture.
5. Drive A Positive Customer Experience And High Csat By Focusing On First Call Resolution, Minimizing Rejected Resolutions, And Addressing Reopen Cases To Mitigate Security Threats.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues.
3. Collaborate With Teams To Update And Manage Knowledge Bases, Ensuring Documentation Accuracy And Training Freshers While Coaching Analysts On Best Practices.
4. Resolve Complex Tickets Within Agreed Slas By Coordinating With Other Support Teams To Enhance Operational Efficiency And Maintain A Robust Security Posture.
5. Drive A Positive Customer Experience And High Csat By Focusing On First Call Resolution, Minimizing Rejected Resolutions, And Addressing Reopen Cases To Mitigate Security Threats.
Skill Requirements
1. Proficient In Process Consulting And Itil Practices
2. Strong Understanding Of Snow Administration And Support
3. Familiarity With Bmc Remedy And Ca Service Desk Tools
4. Experience In Troubleshooting And Root Cause Analysis
5. Excellent Communication And Collaboration Skills
2. Strong Understanding Of Snow Administration And Support
3. Familiarity With Bmc Remedy And Ca Service Desk Tools
4. Experience In Troubleshooting And Root Cause Analysis
5. Excellent Communication And Collaboration Skills
Other Requirements
1. Itil Foundation Certification Is Recommended
2. Certifications In Snow Or Bmc Remedy Are Optional But Valuabl
2. Certifications In Snow Or Bmc Remedy Are Optional But Valuabl
Frequently Asked Questions
Is the salary disclosed for the SeniorAdministrator - Process Consulting, ServiceNow position at HCLTech?
The salary for this SeniorAdministrator - Process Consulting, ServiceNow role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorAdministrator - Process Consulting, ServiceNow position at HCLTech located?
This SeniorAdministrator - Process Consulting, ServiceNow role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorAdministrator - Process Consulting, ServiceNow position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorAdministrator - Process Consulting, ServiceNow job at HCLTech posted?
This SeniorAdministrator - Process Consulting, ServiceNow position at HCLTech was posted on Aug 27, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorAdministrator - Process Consulting, ServiceNow
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.