SeniorAdministrator - Monitoring Tools, Event Monitoring
About this role
Job Summary
The Sr Administrator in Support & Operations plays a crucial role in delivering advanced technical support and operational excellence. This position is responsible for troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions. By ensuring adherence to quality standards and regulatory requirements, the role significantly contributes to customer satisfaction and the overall security posture of the organization.
Key Responsibilities
1. Provide Advanced Technical Support By Analyzing And Troubleshooting Complex Incidents Using Monitoring Tools And Event Management Systems, Ensuring Timely Resolution And Adherence To Slas.
2. Conduct Root Cause Analysis For Escalated Incidents, Implementing Effective Solutions To Resolve Technical And Security Issues In Collaboration With Cross-Functional Teams.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Performance.
4. Monitor System Performance And Security Alerts Through Integrated Command Center Tools, Ensuring Proactive Incident Management And Seamless Operations.
5. Drive Positive Customer Experiences By Achieving First Call Resolution And Actively Managing Ticket Resolutions To Minimize Reopens And Enhance Overall Csat Scores.
2. Conduct Root Cause Analysis For Escalated Incidents, Implementing Effective Solutions To Resolve Technical And Security Issues In Collaboration With Cross-Functional Teams.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Performance.
4. Monitor System Performance And Security Alerts Through Integrated Command Center Tools, Ensuring Proactive Incident Management And Seamless Operations.
5. Drive Positive Customer Experiences By Achieving First Call Resolution And Actively Managing Ticket Resolutions To Minimize Reopens And Enhance Overall Csat Scores.
Skill Requirements
1. Advanced Proficiency In Monitoring And Event Management Tools.
2. Strong Understanding Of It Support Processes And Incident Management Frameworks.
3. Familiarity With Security Best Practices And Technical Troubleshooting Methodologies.
4. Excellent Analytical And Problem-Solving Skills, With The Ability To Work Under Pressure.
5. Effective Communication And Collaboration Skills To Liaise With Multiple Support Teams.
2. Strong Understanding Of It Support Processes And Incident Management Frameworks.
3. Familiarity With Security Best Practices And Technical Troubleshooting Methodologies.
4. Excellent Analytical And Problem-Solving Skills, With The Ability To Work Under Pressure.
5. Effective Communication And Collaboration Skills To Liaise With Multiple Support Teams.
Other Requirements
1. Itil Foundation Certification (Optional But Valuable).
2. Relevant Technical Certifications In Monitoring Tools Or Network Operations (Optional But Valuable)
2. Relevant Technical Certifications In Monitoring Tools Or Network Operations (Optional But Valuable)
Frequently Asked Questions
Is the salary disclosed for the SeniorAdministrator - Monitoring Tools, Event Monitoring position at HCLTech?
The salary for this SeniorAdministrator - Monitoring Tools, Event Monitoring role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorAdministrator - Monitoring Tools, Event Monitoring position at HCLTech located?
This SeniorAdministrator - Monitoring Tools, Event Monitoring role at HCLTech is based in Melbourne City, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorAdministrator - Monitoring Tools, Event Monitoring position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorAdministrator - Monitoring Tools, Event Monitoring job at HCLTech posted?
This SeniorAdministrator - Monitoring Tools, Event Monitoring position at HCLTech was posted on Jul 21, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorAdministrator - Monitoring Tools, Event Monitoring
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.