SeniorAdministrator - Knowledge Mgmt
About this role
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements While Implementing Itil Best Practices To Enhance Service Delivery And Operational Excellence.
2. Provide Advanced Technical Support For Complex Incidents Escalated By Analysts By Performing Root Cause Analysis And Implementing Effective Solutions Using Itil Frameworks And Snow Admin Tools.
3. Enhance The Knowledge Management System By Updating And Managing The Knowledge Base, Ensuring That All Documentation Is Accurate And Accessible For Ongoing Training And Support.
4. Coach And Train New Analysts On Tools And Processes, Fostering A Culture Of Continuous Improvement And Knowledge Sharing Within The Support Team.
5. Resolve Complex Tickets Within Agreed Slas, Collaborating With Other Support Teams To Ensure Seamless Operations And Maintaining A Strong Security Posture.
6. Drive Customer Satisfaction By Ensuring First Call Resolution, Minimizing Rejected Resolutions And Reopen Cases, While Actively Mitigating Potential Security Threats.
2. Provide Advanced Technical Support For Complex Incidents Escalated By Analysts By Performing Root Cause Analysis And Implementing Effective Solutions Using Itil Frameworks And Snow Admin Tools.
3. Enhance The Knowledge Management System By Updating And Managing The Knowledge Base, Ensuring That All Documentation Is Accurate And Accessible For Ongoing Training And Support.
4. Coach And Train New Analysts On Tools And Processes, Fostering A Culture Of Continuous Improvement And Knowledge Sharing Within The Support Team.
5. Resolve Complex Tickets Within Agreed Slas, Collaborating With Other Support Teams To Ensure Seamless Operations And Maintaining A Strong Security Posture.
6. Drive Customer Satisfaction By Ensuring First Call Resolution, Minimizing Rejected Resolutions And Reopen Cases, While Actively Mitigating Potential Security Threats.
Skill Requirements
1. Strong Understanding Of Itil Principles And Practices.
2. Proficiency In Knowledge Management Tools And Methodologies.
3. Experience With Servicenow (Snow) Administration And Support.
4. Familiarity With Bmc Remedy And Ca Service Desk Platforms.
5. Solid Knowledge Of Security Best Practices And Incident Response.
2. Proficiency In Knowledge Management Tools And Methodologies.
3. Experience With Servicenow (Snow) Administration And Support.
4. Familiarity With Bmc Remedy And Ca Service Desk Platforms.
5. Solid Knowledge Of Security Best Practices And Incident Response.
Other Requirements
1. Itil Certification Is Preferred But Not Mandatory.
2. Knowledge Management Certification Is Optional But Valuable
2. Knowledge Management Certification Is Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the SeniorAdministrator - Knowledge Mgmt position at HCLTech?
The salary for this SeniorAdministrator - Knowledge Mgmt role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorAdministrator - Knowledge Mgmt position at HCLTech located?
This SeniorAdministrator - Knowledge Mgmt role at HCLTech is based in Lucknow, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorAdministrator - Knowledge Mgmt position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorAdministrator - Knowledge Mgmt job at HCLTech posted?
This SeniorAdministrator - Knowledge Mgmt position at HCLTech was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorAdministrator - Knowledge Mgmt
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.