SeniorAdministrator - IT Operations Management, RESTful API, Angular
About this role
Job Summary
The Senior Administrator for Tools & Automation is responsible for providing advanced technical support and troubleshooting for IT Operations Management (ITOM) tools, primarily focusing on ServiceNow (SNOW) and REST/SOAP APIs. This role plays a critical part in ensuring a high-quality customer experience through effective incident resolution, root cause analysis, and proactive improvements in support processes.
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements While Implementing Best Practices In Snow Itom And Rest/Soap Api Management To Ensure Compliance And Operational Efficiency.
2. Provide Expert Support For Complex Incidents Escalated By Analysts, Performing Thorough Root Cause Analysis And Deploying Effective Solutions To Resolve Technical And Security Issues Within Snow Environments.
3. Lead Knowledge Base Updates And Management Initiatives, Facilitating Training For New Team Members And Coaching Analysts To Enhance Team Capabilities And Service Delivery.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Maintain Seamless Operations And Strengthen Overall Security Posture.
5. Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.
2. Provide Expert Support For Complex Incidents Escalated By Analysts, Performing Thorough Root Cause Analysis And Deploying Effective Solutions To Resolve Technical And Security Issues Within Snow Environments.
3. Lead Knowledge Base Updates And Management Initiatives, Facilitating Training For New Team Members And Coaching Analysts To Enhance Team Capabilities And Service Delivery.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Maintain Seamless Operations And Strengthen Overall Security Posture.
5. Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.
Skill Requirements
1. In-Depth Knowledge Of Servicenow Itom And Rest/Soap Apis.
2. Strong Understanding Of Incident Management And Root Cause Analysis Methodologies.
3. Proficiency In Troubleshooting And Resolving Technical And Security Issues.
4. Excellent Communication And Collaboration Skills To Work Effectively With Support Teams And Customers.
2. Strong Understanding Of Incident Management And Root Cause Analysis Methodologies.
3. Proficiency In Troubleshooting And Resolving Technical And Security Issues.
4. Excellent Communication And Collaboration Skills To Work Effectively With Support Teams And Customers.
Other Requirements
1. Itil Foundation Certification (Optional But Valuable).
2. Servicenow Certified System Administrator (Optional But Valuable).
3. Relevant Rest/Soap Api Certifications (Optional But Valuable)
2. Servicenow Certified System Administrator (Optional But Valuable).
3. Relevant Rest/Soap Api Certifications (Optional But Valuable)
Frequently Asked Questions
Is the salary disclosed for the SeniorAdministrator - IT Operations Management, RESTful API, Angular position at HCLTech?
The salary for this SeniorAdministrator - IT Operations Management, RESTful API, Angular role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorAdministrator - IT Operations Management, RESTful API, Angular position at HCLTech located?
This SeniorAdministrator - IT Operations Management, RESTful API, Angular role at HCLTech is based in Bengaluru, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorAdministrator - IT Operations Management, RESTful API, Angular position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorAdministrator - IT Operations Management, RESTful API, Angular job at HCLTech posted?
This SeniorAdministrator - IT Operations Management, RESTful API, Angular position at HCLTech was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorAdministrator - IT Operations Management, RESTful API, Angular
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.