SeniorAdministrator - Hardware Asset Management, Configuration Management
About this role
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Provide Advanced Technical Support And Troubleshooting For Servicenow Software Asset Management Incidents, Conducting Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues.
2. Collaborate With Cross-Functional Teams To Manage Hardware Asset Management Processes, Ensuring Accurate Inventory Tracking And Compliance With Organizational Policies.
3. Conduct Knowledge Base Updates And Management Activities, Developing Training Materials And Coaching Analysts To Enhance Team Capabilities And Knowledge Sharing.
4. Resolve Complex Tickets Within Agreed Slas By Leveraging Itil Best Practices, Ensuring Seamless Operations And A Robust Security Posture.
5. Drive Customer Satisfaction By Ensuring First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.
2. Collaborate With Cross-Functional Teams To Manage Hardware Asset Management Processes, Ensuring Accurate Inventory Tracking And Compliance With Organizational Policies.
3. Conduct Knowledge Base Updates And Management Activities, Developing Training Materials And Coaching Analysts To Enhance Team Capabilities And Knowledge Sharing.
4. Resolve Complex Tickets Within Agreed Slas By Leveraging Itil Best Practices, Ensuring Seamless Operations And A Robust Security Posture.
5. Drive Customer Satisfaction By Ensuring First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.
Skill Requirements
1. Proficient In Servicenow Software Asset Management And Itil Frameworks
2. Solid Understanding Of Hardware Asset Management Principles
3. Experience In Configuration Management Processes
4. Strong Analytical And Problem-Solving Skills
5. Excellent Communication And Interpersonal Skills
2. Solid Understanding Of Hardware Asset Management Principles
3. Experience In Configuration Management Processes
4. Strong Analytical And Problem-Solving Skills
5. Excellent Communication And Interpersonal Skills
Other Requirements
1. Itil Foundation Certification (Optional But Valuable)
2. Servicenow Certified System Administrator (Optional But Valuable
2. Servicenow Certified System Administrator (Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the SeniorAdministrator - Hardware Asset Management, Configuration Management position at HCLTech?
The salary for this SeniorAdministrator - Hardware Asset Management, Configuration Management role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorAdministrator - Hardware Asset Management, Configuration Management position at HCLTech located?
This SeniorAdministrator - Hardware Asset Management, Configuration Management role at HCLTech is based in Mumbai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorAdministrator - Hardware Asset Management, Configuration Management position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorAdministrator - Hardware Asset Management, Configuration Management job at HCLTech posted?
This SeniorAdministrator - Hardware Asset Management, Configuration Management position at HCLTech was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorAdministrator - Hardware Asset Management, Configuration Management
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.