SeniorAdministrator - EMC PowerMax, PowerStore
About this role
Job Summary
The Sr Administrator (Support & Operations) plays a critical role in delivering advanced technical support and ensuring operational excellence for EMC PowerMax and PowerStore systems. This position is essential for maintaining high customer satisfaction through effective troubleshooting, root cause analysis, and proactive support measures.
Key Responsibilities
1. Provide Advanced Technical Support For Emc Powermax And Powerstore Environments By Conducting Root Cause Analysis And Implementing Effective Solutions For Complex Incidents.
2. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Support Processes And Documentation.
3. Collaborate With Cross-Functional Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Integration Of Support Operations And Maintaining Security Posture.
4. Update And Manage Knowledge Base Articles, Contributing To Continuous Improvement In Support Processes And Training New Analysts On Operational Procedures.
5. Enhance Customer Experience By Achieving First Call Resolution Targets, Minimizing Case Reopens, And Proactively Addressing Potential Security Threats.
2. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Support Processes And Documentation.
3. Collaborate With Cross-Functional Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Integration Of Support Operations And Maintaining Security Posture.
4. Update And Manage Knowledge Base Articles, Contributing To Continuous Improvement In Support Processes And Training New Analysts On Operational Procedures.
5. Enhance Customer Experience By Achieving First Call Resolution Targets, Minimizing Case Reopens, And Proactively Addressing Potential Security Threats.
Skill Requirements
1. In-Depth Knowledge Of Emc Powermax And Powerstore Technologies.
2. Solid Understanding Of Netapp Block Storage Solutions.
3. Proficiency In Troubleshooting And Resolving Complex Technical Issues.
4. Strong Analytical And Problem-Solving Skills, With A Focus On Root Cause Analysis.
5. Excellent Communication Skills, Both Verbal And Written, To Facilitate Effective Collaboration With Customers And Team Members.
2. Solid Understanding Of Netapp Block Storage Solutions.
3. Proficiency In Troubleshooting And Resolving Complex Technical Issues.
4. Strong Analytical And Problem-Solving Skills, With A Focus On Root Cause Analysis.
5. Excellent Communication Skills, Both Verbal And Written, To Facilitate Effective Collaboration With Customers And Team Members.
Other Requirements
1. Optional But Valuable: Emc Proven Professional Certification In Storage Administration Or Related Certifications.
2. Optional But Valuable: Itil Foundation Certification
2. Optional But Valuable: Itil Foundation Certification
Frequently Asked Questions
Is the salary disclosed for the SeniorAdministrator - EMC PowerMax, PowerStore position at HCLTech?
The salary for this SeniorAdministrator - EMC PowerMax, PowerStore role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorAdministrator - EMC PowerMax, PowerStore position at HCLTech located?
This SeniorAdministrator - EMC PowerMax, PowerStore role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorAdministrator - EMC PowerMax, PowerStore position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorAdministrator - EMC PowerMax, PowerStore job at HCLTech posted?
This SeniorAdministrator - EMC PowerMax, PowerStore position at HCLTech was posted on Aug 21, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorAdministrator - EMC PowerMax, PowerStore
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.