SeniorAdministrator - Data Loss Prevention,Palo Alto Firewalls
About this role
Job Summary
Good knowledge on Proxy services.Knowledge on GRE tunnel creation.Technical skills in troubleshooting for URL filtering, SSL inspection, firewall traffics.Strong knowledge on SSL inspection.Knowledge on Firewall rule creation, modification.Knowledge on URL/Cloud categories.Strong knowledge on App profile creation, modification.Good knowledge on PAC file creation and modification.Good technical skills to troubleshoot ZCC traffic.Good Knowledge on Zscaler Private access.Need strong technical skills to troubleshoot the issues on ZPA, ZIA, ZDX and ZCC.Configure and maintain security solutions, including firewalls, proxy servers, and content filtering.
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements While Implementing Best Practices In Zscaler And Palo Alto Environments To Maintain Operational Excellence.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues In Zscaler Dlp, Casb, And Sse.
3. Contribute To Knowledge Base Management By Documenting Solutions, Creating Training Materials, And Mentoring New Team Members To Foster A Culture Of Continuous Learning.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Other Support Teams To Ensure Seamless Operations And Bolster The Organization'S Security Posture.
5. Enhance Customer Experience And Improve Csat Metrics Through Effective First Call Resolution Strategies, Minimizing Rejected Resolutions, And Addressing Reopened Cases While Proactively Mitigating Security Threats.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues In Zscaler Dlp, Casb, And Sse.
3. Contribute To Knowledge Base Management By Documenting Solutions, Creating Training Materials, And Mentoring New Team Members To Foster A Culture Of Continuous Learning.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Other Support Teams To Ensure Seamless Operations And Bolster The Organization'S Security Posture.
5. Enhance Customer Experience And Improve Csat Metrics Through Effective First Call Resolution Strategies, Minimizing Rejected Resolutions, And Addressing Reopened Cases While Proactively Mitigating Security Threats.
Skill Requirements
1. Proficiency In Zscaler, Palo Alto, And Related Security Technologies.
2. Strong Analytical And Problem-Solving Skills With A Focus On Root Cause Analysis.
3. Excellent Communication Skills For Effective Knowledge Transfer And Customer Interaction.
4. Familiarity With Incident Management Processes And Ticketing Systems.
2. Strong Analytical And Problem-Solving Skills With A Focus On Root Cause Analysis.
3. Excellent Communication Skills For Effective Knowledge Transfer And Customer Interaction.
4. Familiarity With Incident Management Processes And Ticketing Systems.
Other Requirements
1. Optional But Valuable: Zscaler Certified Professional, Palo Alto Networks Certified Network Security Engineer (Pcnse)
Frequently Asked Questions
Is the salary disclosed for the SeniorAdministrator - Data Loss Prevention,Palo Alto Firewalls position at HCLTech?
The salary for this SeniorAdministrator - Data Loss Prevention,Palo Alto Firewalls role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorAdministrator - Data Loss Prevention,Palo Alto Firewalls position at HCLTech located?
This SeniorAdministrator - Data Loss Prevention,Palo Alto Firewalls role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorAdministrator - Data Loss Prevention,Palo Alto Firewalls position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorAdministrator - Data Loss Prevention,Palo Alto Firewalls job at HCLTech posted?
This SeniorAdministrator - Data Loss Prevention,Palo Alto Firewalls position at HCLTech was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorAdministrator - Data Loss Prevention,Palo Alto Firewalls
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.