SeniorAdministrator - Asset Management, ServiceNow

HCLTech
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📍 Nagpur, India

About this role

Job Summary

The Nexthink L2 role is a strategic and technical authority responsible for platform ownership, advanced analytics, Nexthink architecture, proactive improvement use cases, and executive-level DEX insights. This role drives value realization and continuous improvement using Nexthink

Key Responsibilities

Own Nexthink platform architecture, design, and roadmapAct as Level-3 SME for complex, cross-domain DEX issuesDesign and maintain:Advanced Investigations and complex queriesExecutive and leadership dashboardsTrend analysis and predictive insightsDefine and govern DEX KPIs, experience benchmarks, and scorecardsLead problem management, deep RCA, and systemic remediation initiativesDesign and execute Nexthink Act automations:Self-healingProactive remediationsUser communication workflowsIntegrate Nexthink with:ServiceNowIntune / SCCMAVD / Citrix / VDI platformsSupport major initiatives:OS migrationsDevice refresh programsNew application rolloutsSecurity rollouts (EDR, DLP, VPN)Provide executive-ready insights for:CIO / EUC leadershipService improvement reviewsQuarterly business reviews (QBRs)Define best practices, guardrails, and adoption standardsMentor L1/L2 teams and provide technical leadershipEngage with Nexthink vendor, support, and roadmap discussions

Skill Requirements

7–10+ years in EUC / Endpoint / Workplace TechnologyDeep, expert-level Nexthink knowledge:Finder, Portal, Act, Investigations, APIStrong expertise in:Windows internals and performanceEndpoint security, networking, and application stacksAdvanced scripting and automation (PowerShell, REST APIs)Experience with large-scale enterprise environments (10k+ endpoints)Strong storytelling and executive communication skillsProven experience driving proactive DEX improvements, not just monitoring

Other Requirements

NA

Frequently Asked Questions

Is the salary disclosed for the SeniorAdministrator - Asset Management, ServiceNow position at HCLTech?
The salary for this SeniorAdministrator - Asset Management, ServiceNow role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorAdministrator - Asset Management, ServiceNow position at HCLTech located?
This SeniorAdministrator - Asset Management, ServiceNow role at HCLTech is based in Nagpur, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorAdministrator - Asset Management, ServiceNow position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorAdministrator - Asset Management, ServiceNow job at HCLTech posted?
This SeniorAdministrator - Asset Management, ServiceNow position at HCLTech was posted on Aug 24, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorAdministrator - Asset Management, ServiceNow
HCLTech
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