Manage a set of existing Platform/Neobiz relationships through outbound calling channels.
To achieve assigned financial and non-financial target by calling the customers.
Manage all customers focusing on relationship Management & up-selling/ deep-selling/ cross selling other bank products.
customer's needs & profiling.
Responsible for quality & soundness of assigned Platform/Neobiz (KYC reviews, monitoring for due diligence, anti-money laundering procedures etc).
Providing Excellent Customer Service to customer
3
Dimensions
Operating Budget
Number of Staff
7
Capital Exp. Budget
Other
4
Key Result Areas
Ensure assigned FER & other financial KPI’s are delivered
Ensure to call all newly opened account assigned to Platform/Neobiz if any to introduce their VRM assigned to their account
Generate FX, Trade (LC etc), Bank Guarantees, Insurance and Investment revenue
Ensure to maintain/elevate the agreed funding of the account.
Maintain a superior customer services experience.
Conduct conference calls with product advisors with high potential clients.
Maintain portfolio quality by ensuring timely update of KYC, Tland all other aspects of governance
Assist compliance/AML/FP&I and all governance units without tipping off a customer
Adherence to all regulatory requirements for financial offerings and raise alarms identifying any misconduct or a breech in the portfolio
Resolve customer queries by rigorously following up on cases with internal departments and closing the same in the given turnaround time
Support resolution of customer complaints related to rates, schedules, document requirements and transactional query
Implement and maintain complete control aspects i.e. documentation, periodical client visits (if required)/ call reports, stock inspections and formal credit checks / informal market feedback to monitor the assigned portfolio effectively.
Maintain acceptable portfolio quality.
Liaise with superiors and direct reports within the business units, Risk Management and related enabler units within the bank to achieve business objectives.
Update team manager and area manager on regular / weekly for better controls on sales and relationship management.
5
Operating Environment, Framework and Boundaries, Working Relationships
Operates in an assigned business environment where the interface with customers is over the telephone, email, and Face to Face if required.
Operates within standard rules and guidelines set by the Bank and additional ones set by priority banking.
The Job holder needs to work closely with branches, SME central teams, compliance & all governance units.
Awareness of FX markets, Insurance, Investments, global financial markets, trade & working capital offerings of the bank.
Adherence to SOP & ensuring quality service to the NEOBiz-portfolio.
6
Problem Solving
Complaint resolution mostly related to explaining procedures or providing information regarding Platform/Neobiz banking. First point resolution,
Getting to root cause analysis and reversals of charges where necessary as per ADM.
7
Decision Making Authority & Responsibility
The job requires the job holder to possess skills to review customer relationships, bank’s policies, and financial objectives to take decisions on charges reversal, account maintenances, cheque book issuance, deviation recommendations, providing FX rates.
Operation risk management through active reporting, analysis 7 monitoring
Limited to certain functions which enable on-the-spot problem resolution.
8
Knowledge, Skills, and Experience
University Graduate (preferably with some finance/banking or maths component).
Excellent knowledge of business banking products – FX, TWC, Insurance & investments
Minimum 3-5 years of experience in business banking as RM/VRM.
Excellent communication skills (Oral and written)
Very customer focused
Computer literate
As per the organization competency framework
9
Behavioral Competency
COMPETENCY
Level (1-4)
(1-Basic 4- Sr. Managerial)
Adaptability and Innovation
Level 3
Commitment to Results
Level 4
Communication Skills
Level 4
Influence and Negotiation
Level 3
Planning and Organizing
Level 3.
Approved By
Fernando Morillo Rajeev Chalisgaonkar
Head of RBG Head of Business Banking
Date
Frequently Asked Questions
Is the salary disclosed for the Senior Virtual Relationship Manager.Business Banking-VRM SME position at Mashreq?
The salary for this Senior Virtual Relationship Manager.Business Banking-VRM SME role at Mashreq is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Virtual Relationship Manager.Business Banking-VRM SME position at Mashreq located?
This Senior Virtual Relationship Manager.Business Banking-VRM SME role at Mashreq is based in Bengaluru, Karnataka, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Virtual Relationship Manager.Business Banking-VRM SME role at Mashreq full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Virtual Relationship Manager.Business Banking-VRM SME role at Mashreq.
How do I apply for the Senior Virtual Relationship Manager.Business Banking-VRM SME position at Mashreq?
Click the "Apply Now" button on this page. You will be redirected to Mashreq's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Senior Virtual Relationship Manager.Business Banking-VRM SME job at Mashreq posted?
This Senior Virtual Relationship Manager.Business Banking-VRM SME position at Mashreq was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
