Senior Track Lead

HCLTech
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📍 Chennai, India

About this role

Job Summary

Role Summary

We are seeking a skilled UiPath & Generative AI Application Support Engineer to provide L2/L3 support, maintenance, monitoring, and continuous improvement for enterprise automation solutions built using UiPath and GenAI technologies. The candidate will ensure high system availability, resolve production issues, optimize bot performance, and support AI-driven business processes.

UiPath Support

  • Support UiPath Orchestrator, Robots, Studio, and Automation Hub solutions.
  • Monitor bot execution, queues, assets, and schedules.
  • Deploy and manage automation packages across environments.
  • Coordinate with development teams for bug fixes and enhancements.
  • Maintain automation documentation and operational runbooks.

Generative AI Support

  • Support GenAI solutions utilizing OpenAI, Azure OpenAI, Gemini, or similar LLM platforms.
  • Monitor AI service performance, token usage, response quality, and API integrations.
  • Troubleshoot prompt failures, model response issues, and integration defects.
  • Collaborate with data scientists and AI engineers for issue resolution.
  • Assist in prompt tuning and optimization activities.

Monitoring & Operations

  • Utilize tools such as:
    • UiPath Insights
    • Dynatrace
    • AWS CloudWatch
    • Azure Monitor
    • Splunk/AppDynamics (if applicable)
  • Analyze logs, alerts, and application performance metrics.
  • Implement preventive and corrective actions to reduce incidents.

Continuous Improvement

  • Identify automation and support process enhancements.
  • Recommend performance optimization opportunities.
  • Support platform upgrades, patching, and release activities.
  • Contribute to knowledge management and operational excellence initiatives.

Required Skills

Technical Skills

  • UiPath Orchestrator Administration
  • UiPath Studio & Robot Support
  • RPA Production Support & Monitoring
  • REST APIs and Web Services
  • SQL and Database Troubleshooting
  • Windows Server Administration
  • Incident and Problem Management
  • Generative AI platforms (Azure OpenAI, OpenAI GPT, Gemini)
  • Prompt Engineering fundamentals
  • Cloud platforms (AWS/Azure)

Monitoring Tools

Key Responsibilities

Application & Production Support

  • Provide L2/L3 support for UiPath bots and GenAI-enabled applications.
  • Monitor production environments and proactively identify issues.
  • Perform incident management, root cause analysis (RCA), and problem management.
  • Troubleshoot bot failures, automation exceptions, and integration issues.
  • Ensure SLA compliance and timely issue resolution.

Skill Requirements

Other Requirements

Frequently Asked Questions

Is the salary disclosed for the Senior Track Lead position at HCLTech?
The salary for this Senior Track Lead role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Track Lead position at HCLTech located?
This Senior Track Lead role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Track Lead position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Track Lead job at HCLTech posted?
This Senior Track Lead position at HCLTech was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Track Lead
HCLTech
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