Senior Test Engineer - Genesys Cloud Contact Center
Unison Group· Kapil
About this role
We are looking for a Senior Test Engineer – Genesys Cloud Contact Center to support the Bank’s migration from a legacy contact center platform to Genesys Cloud CX.
The role will be responsible for end-to-end functional and non-functional testing covering IVR, inbound/outbound calls, ACD routing, callback, call recording, reporting, CDR/billing, telephony integrations, and failover. The Test Engineer will support SIT, UAT, migration, cutover, and hypercare activities.
Key Responsibilities
- Design and execute test cases for Genesys Cloud contact center solutions.
- Test Arabic/English IVR, DTMF, call flows, ACD and skills-based routing.
- Validate inbound/outbound calls, callback, campaigns, and dialling functionality.
- Test voice/screen recording, CDR, billing, reports, dashboards, and quality management.
- Validate telephony integrations including PRI/ISDN, SIP, SBC, BYOC and WebRTC.
- Perform failover, resilience, performance, and integration testing.
- Manage defects and maintain traceability between requirements, test cases, and defects.
- Support SIT, UAT, cutover, and production validation.
- Technical Skills
- Hands-on Genesys Cloud CX / Genesys testing experience.
- Strong knowledge of IVR, ACD, call flows, routing, and contact center operations.
- Experience with telephony, SIP/SBC, BYOC, WebRTC, call recording, CDR and billing validation.
- Experience with JIRA, Azure DevOps, or similar test/defect management tools.
- Arabic/English IVR testing experience is an advantage.
- Qualifications & Experience
- Bachelor’s degree in IT, Computer Science, Telecommunications, or related field.
- 6+ years of software/system testing experience.
- Strong hands-on experience in Genesys Cloud/contact center and telephony testing.
- ISTQB Foundation certification required; Advanced certification is an advantage.
- Banking/Financial Services experience is preferred.
Frequently Asked Questions
Is the salary disclosed for the Senior Test Engineer - Genesys Cloud Contact Center position at Unison Group?
The salary for this Senior Test Engineer - Genesys Cloud Contact Center role at Unison Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Test Engineer - Genesys Cloud Contact Center position at Unison Group located?
This Senior Test Engineer - Genesys Cloud Contact Center role at Unison Group is based in Abu Dhabi, Abu Dhabi, United Arab Emirates. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Test Engineer - Genesys Cloud Contact Center role at Unison Group full-time or part-time?
This is listed as a Contract position. It is posted as a Senior Test Engineer - Genesys Cloud Contact Center role in the Kapil department at Unison Group.
Which team or department does the Senior Test Engineer - Genesys Cloud Contact Center at Unison Group belong to?
This Senior Test Engineer - Genesys Cloud Contact Center position is part of the Kapil department at Unison Group. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Test Engineer - Genesys Cloud Contact Center position at Unison Group?
Click the "Apply Now" button on this page. You will be redirected to Unison Group's official application portal hosted on workable where you can submit your application directly.
When was the Senior Test Engineer - Genesys Cloud Contact Center job at Unison Group posted?
This Senior Test Engineer - Genesys Cloud Contact Center position at Unison Group was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Test Engineer - Genesys Cloud Contact Center
Unison Group
You'll be redirected to Unison Group's official application page on workable.