Senior Technical Support Specialist

📍 Hyderabad, India🗓 Posted Sep 25, 2026

About this role

Job Summary

ID	Category	Skill / Competency	JD Requirement	Priority	Target Level	Weight	Knock-out
1	Core Backend	Java 8+, Java 17/21 preferred	Strong hands-on Java engineering experience	Mandatory	Proficient	12%	Yes
2	Core Backend	Spring Boot	Excellent working experience	Mandatory	Proficient	12%	Yes
3	API Engineering	REST APIs, exception handling, validation and logging	Robust API design and implementation	Mandatory	Proficient	8%	Yes
4	Engineering Quality	Clean code and design principles	Strong understanding and practical application	Mandatory	Competent	5%	No
5	Microservices	Microservices architecture	Proven experience	Mandatory	Proficient	10%	Yes
6	Microservices	Service decomposition and design	Proven experience	Mandatory	Proficient	5%	No
7	Distributed Systems	Sync/async communication, scalability, resilience and API gateway	Strong understanding	Mandatory	Competent	5%	No
8	Event Streaming	Kafka producer and consumer implementation	Critical hands-on requirement	Critical	Proficient	12%	Yes
9	Event Streaming	Kafka topics, partitions and consumer groups	Good understanding	Critical	Proficient	6%	Yes
10	Event Streaming	Ordering, partitioning, retries, DLQ and idempotency	Hands-on error and duplicate-event handling	Critical	Proficient	5%	Yes
11	CI/CD	Harness or comparable CI/CD tooling	Hands-on experience	Mandatory	Competent	3%	No
12	Infrastructure as Code	Terraform or equivalent IaC	Hands-on experience	Mandatory	Competent	3%	No
13	Containers & Orchestration	Docker and Kubernetes deployments	Understanding and deployment experience	Mandatory	Competent	4%	No
14	Cloud	GCP preferred; AWS/Azure acceptable with willingness to learn	Cloud platform exposure	Mandatory	Competent	3%	No
15	Development Practices	Agile/Scrum delivery	Experience in fast-paced Agile teams	Mandatory	Competent	2%	No
16	Quality Engineering	SonarQube, JUnit and Mockito	Hands-on code quality and unit testing	Mandatory	Competent	2%	No
17	Observability	Logging and monitoring tools	Familiarity	Mandatory	Competent	1%	No
18	Behavioural	Ownership, independence and hands-on delivery	End-to-end ownership with minimal supervision	Critical	Proficient	3%	Yes
19	Behavioural	Problem-solving and proactive learning	Strong problem-solving; learns new platform tools and GCP	Mandatory	Proficient	1%	No
20	Domain	Banking / payments	Good to have	Preferred	Competent	Bonus	No
21	Architecture Patterns	CQRS, Saga and event-driven design patterns	Good-to-have exposure	Preferred	Competent	Bonus	No
22	Processing	High-volume or batch processing	Good-to-have exposure	Preferred	Competent	Bonus	No

Key Responsibilities

ID	Category	Skill / Competency	JD Requirement	Priority	Target Level	Weight	Knock-out
1	Core Backend	Java 8+, Java 17/21 preferred	Strong hands-on Java engineering experience	Mandatory	Proficient	12%	Yes
2	Core Backend	Spring Boot	Excellent working experience	Mandatory	Proficient	12%	Yes
3	API Engineering	REST APIs, exception handling, validation and logging	Robust API design and implementation	Mandatory	Proficient	8%	Yes
4	Engineering Quality	Clean code and design principles	Strong understanding and practical application	Mandatory	Competent	5%	No
5	Microservices	Microservices architecture	Proven experience	Mandatory	Proficient	10%	Yes
6	Microservices	Service decomposition and design	Proven experience	Mandatory	Proficient	5%	No
7	Distributed Systems	Sync/async communication, scalability, resilience and API gateway	Strong understanding	Mandatory	Competent	5%	No
8	Event Streaming	Kafka producer and consumer implementation	Critical hands-on requirement	Critical	Proficient	12%	Yes
9	Event Streaming	Kafka topics, partitions and consumer groups	Good understanding	Critical	Proficient	6%	Yes
10	Event Streaming	Ordering, partitioning, retries, DLQ and idempotency	Hands-on error and duplicate-event handling	Critical	Proficient	5%	Yes
11	CI/CD	Harness or comparable CI/CD tooling	Hands-on experience	Mandatory	Competent	3%	No
12	Infrastructure as Code	Terraform or equivalent IaC	Hands-on experience	Mandatory	Competent	3%	No
13	Containers & Orchestration	Docker and Kubernetes deployments	Understanding and deployment experience	Mandatory	Competent	4%	No
14	Cloud	GCP preferred; AWS/Azure acceptable with willingness to learn	Cloud platform exposure	Mandatory	Competent	3%	No
15	Development Practices	Agile/Scrum delivery	Experience in fast-paced Agile teams	Mandatory	Competent	2%	No
16	Quality Engineering	SonarQube, JUnit and Mockito	Hands-on code quality and unit testing	Mandatory	Competent	2%	No
17	Observability	Logging and monitoring tools	Familiarity	Mandatory	Competent	1%	No
18	Behavioural	Ownership, independence and hands-on delivery	End-to-end ownership with minimal supervision	Critical	Proficient	3%	Yes
19	Behavioural	Problem-solving and proactive learning	Strong problem-solving; learns new platform tools and GCP	Mandatory	Proficient	1%	No
20	Domain	Banking / payments	Good to have	Preferred	Competent	Bonus	No
21	Architecture Patterns	CQRS, Saga and event-driven design patterns	Good-to-have exposure	Preferred	Competent	Bonus	No
22	Processing	High-volume or batch processing	Good-to-have exposure	Preferred	Competent	Bonus	No

Skill Requirements

Other Requirements

Frequently Asked Questions

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This Senior Technical Support Specialist role at HCLTech is based in Hyderabad, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.

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When was the Senior Technical Support Specialist job at HCLTech posted?

This Senior Technical Support Specialist position at HCLTech was posted on Sep 25, 2026. Apply as soon as possible — early applications are often reviewed first.

Senior Technical Support Specialist

HCLTech

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Senior Technical Support Specialist

About this role

Job Summary

Key Responsibilities

Skill Requirements

Other Requirements

Frequently Asked Questions

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