Senior Technical Support Specialist
About this role
Job Summary
To be the POC for high business impacting activities, conduct complex support activities, serve as SME and provide technical assistance to organization and end customers.
Key Responsibilities
1. To be the point of contact for all high business impacting critical activities and technical escalations.
2. To conduct complex support activities and provide oversight and technical training to the less senior team members.
3. To actively work with customers to identify any necessary preventive measures to reduce future defects (using network level knowledge).
4. To identify risks and form contingency plans.
5. To serve as a Subject Matter Expert (SME) and provide technical support and assistance to Organization and the end customers.
6. To assist in creation and development of customer initial troubleshooting tools that could be a service offering.
2. To conduct complex support activities and provide oversight and technical training to the less senior team members.
3. To actively work with customers to identify any necessary preventive measures to reduce future defects (using network level knowledge).
4. To identify risks and form contingency plans.
5. To serve as a Subject Matter Expert (SME) and provide technical support and assistance to Organization and the end customers.
6. To assist in creation and development of customer initial troubleshooting tools that could be a service offering.
Skill Requirements
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Other Requirements
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Frequently Asked Questions
Is the salary disclosed for the Senior Technical Support Specialist position at HCLTech?
The salary for this Senior Technical Support Specialist role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Technical Support Specialist position at HCLTech located?
This Senior Technical Support Specialist role at HCLTech is based in Melbourne City, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Technical Support Specialist position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Technical Support Specialist job at HCLTech posted?
This Senior Technical Support Specialist position at HCLTech was posted on Jul 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Technical Support Specialist
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.