Technical Support Engineer
QuickNode
Senior Technical Support Engineer
centricsoftware· Centric Software, Inc.
About this role
About Centric Software:
Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.
Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.
Job Title: Senior Technical Support Engineer
Location: Remote
About Centric Software:
Centric Software stands at the forefront of innovation, delivering cutting-edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications are designed to meet the unique challenges of the fast-moving consumer goods market, empowering businesses to manage, optimize, and execute their critical processes with ease.
From concept to production, our software solutions streamline the journey of bringing products to life. We support our customers in effectively managing materials, sourcing, quality, and pricing, ensuring every step leads to a successful final catalog. With Centric Software, businesses can navigate the complexities of product development with confidence and agility.
Job Summary:
We are seeking a Technical Support Consultant to join our growing team. You will play a pivotal role, in delivering exceptional customer support and technical guidance. With a primary focus on our North America customers, you'll address their inquiries and provide efficient solutions. Given Centric Software's specialization in fashion and consumer goods technology, you'll play a critical role in empowering businesses to bring their products to market.
To apply for this position please log into our website at www.centricsoftware.com.
Key Responsibilities:
Resolve customer queries and issues promptly, adhering to SLAs.
Collaborate with R&D, Services, Cloud Operations, and Pre-sales teams to address bugs and ensure project timelines.
Manage complex customer accounts and understand their hardware and software setups.
React quickly to major customer issues.
Ensure system availability and functionality for customers.
Analyze complex problems and propose solutions.
Establish credibility with internal and external customers.
Achieve proficiency in Centric 8 software installation and functionality.
Qualifications:
Demonstrated expertise in customer-facing roles, coupled with strong software troubleshooting skills
Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud)
Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field.
Minimum of 5 years' experience in a similar role, preferably within the technology or fashion industry.
Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.
What we offer:
Competitive salary and comprehensive benefits package.
A dynamic and collaborative work environment within an international team.
Opportunities for professional growth and skill development in a rapidly evolving industry
This role is ideal for individuals eager to drive innovation and leverage cutting-edge AI technologies to enhance our product offerings at Centric Software. If you are passionate about AI/ML and possess the technical expertise to transform ideas into reality, we encourage you to apply.
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
Frequently Asked Questions
Is the salary disclosed for the Senior Technical Support Engineer position at centricsoftware?
The salary for this Senior Technical Support Engineer role at centricsoftware is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Senior Technical Support Engineer job at centricsoftware remote?
Yes, this Senior Technical Support Engineer position at centricsoftware is remote, with team members based in San Francisco, CA. You can work from home or anywhere in the supported regions.
Is the Senior Technical Support Engineer role at centricsoftware full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Technical Support Engineer role in the Centric Software, Inc. department at centricsoftware.
Which team or department does the Senior Technical Support Engineer at centricsoftware belong to?
This Senior Technical Support Engineer position is part of the Centric Software, Inc. department at centricsoftware. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Technical Support Engineer position at centricsoftware?
Click the "Apply Now" button on this page. You will be redirected to centricsoftware's official application portal hosted on workday where you can submit your application directly.
When was the Senior Technical Support Engineer job at centricsoftware posted?
This Senior Technical Support Engineer position at centricsoftware was posted on Jul 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Technical Support Engineer
centricsoftware
You'll be redirected to centricsoftware's official application page on Workday.