Senior Technical Support Engineer

veeamsoftware· Corp Tech, Business Partnering 1009156
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📍 Kirkland, WA, USA💰 USD 161K–220K

About this role

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

Employer: Veeam Software Corporation

Position: Senior Technical Support Engineer  

Duties:   Design and develop complex solutions to drive technical product support requests. Enhance the product customer experience by identifying, recreating, and tracking customers issues for faster and accurate resolutions. Enhance product adoption by identifying, logging, and tracking product features and enhancements reported by customers. Develop performance metrics and standards for technical products. Contribute to the technical documentation of based product features, customer issue root cause analysis, and internal findings in Knowledge Base, Best Practices, Blogs, and White Papers. Collaborate across organizations including engineering, sales, and product management teams during Proof of Concept (POC) on analyzing product demos for existing and prospective customers. Work on product networking, cloud, virtualization, backup, and recovery. Work on software solutions such as OpenShift, PKS, Rancher, Google GKE, AWS EKS, and VMware administration to develop guidelines for product software implantation. Configure public cloud infrastructure including AWS, Azure, and Google Cloud and work on networking, cloud, virtualization, backup, and recovery concepts.  

Education Required:   Bachelor’s degree or foreign equivalent in Computer Systems Engineering, Computer Science, Computer Engineering, or a related field  

Experience Required:   6 years of progressive experience as Systems Architect, Lead Engineer, or related occupation 

Special Requirements:    Must have at least 3 years of prior work experience in each of the following: 

  1. Designing and developing guidelines and deploying technical solutions by leveraging experience with Kubernetes, Linux administration (Docker), cloud technologies, and scripting languages (Bash or Python) for automation. 
  2. Supporting customer environment and product software implementation using at least two of the following software solutions: OpenShift, PKS, Rancher, Google GKE, AWS EKS, and/or VMware administration. 
  3. Configuring public cloud infrastructure including AWS, Azure, and Google Cloud. 
  4. Working on Kubernetes administration including cluster management, troubleshooting, and deploying containerized applications. 
  5. Utilizing Customer Relationship Management platforms: Salesforce and ServiceNow for case management, workflow automation, and customer interaction tracking to enhance support efficiency. 
  6. Managing high-priority support cases by communicating with customers with production issues, and driving resolution for escalated issues to ensure satisfaction and service continuity. 
  7. Using JIRA for issue tracking, project management, and coordinating tasks across technical and business teams, ensuring timely delivery and resolution of tasks and incidents driving resolution for customer issues. 
  8. Managing and optimizing software development life cycles and upgrading patterns to promote smooth transitions between releases with minimal downtime. 

Position permits telecommuting: applicant may reside anywhere in U.S. and reports to Kirkland, WA office. 

Salary: $161,138 to $219,500 per year 

Worksite: 3000 Carillon Point, Suite 600, Kirkland, WA 98033 

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. 

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

Frequently Asked Questions

What is the salary for the Senior Technical Support Engineer role at veeamsoftware?
The listed salary for this Senior Technical Support Engineer position at veeamsoftware is USD 161K–220K. This is an full-time role.
Where is the Senior Technical Support Engineer position at veeamsoftware located?
This Senior Technical Support Engineer role at veeamsoftware is based in Kirkland, WA, USA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Senior Technical Support Engineer at veeamsoftware belong to?
This Senior Technical Support Engineer position is part of the Corp Tech, Business Partnering 1009156 department at veeamsoftware. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Technical Support Engineer position at veeamsoftware?
Click the "Apply Now" button on this page. You will be redirected to veeamsoftware's official application portal hosted on greenhouse where you can submit your application directly.
When was the Senior Technical Support Engineer job at veeamsoftware posted?
This Senior Technical Support Engineer position at veeamsoftware was posted on Aug 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Technical Support Engineer
veeamsoftware · 💰 USD 161K–220K
Apply for this role ↗

You'll be redirected to veeamsoftware's official application page on Greenhouse.