Senior Technical Specialist
HCLTech
Senior Technical Specialist
About this role
Job Summary
As a Veeva Vault Support Specialist, you will ensure the operational stability of Veeva Vault solutions for pharmaceutical clients. Your focus will be on incident management, document management system troubleshooting, and maintaining high availability of the platform.
Key Responsibilities
• Provide support for Veeva Vault applications, ensuring high availability and performance.
• Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
• Monitor Veeva Vault system health using Dynatrace and BigPanda, identifying issues proactively.
• Troubleshoot document management workflows, user access issues, and integration problems.
• Collaborate with Veeva implementation teams to escalate complex issues and coordinate fixes.
• Document known issues, troubleshooting procedures, and user guides in Confluence.
• Track support tickets in JIRA, ensuring SLA compliance and timely resolution.
• Perform routine maintenance and coordination with Veeva support for platform updates.
• Ensure compliance with GxP, FDA 21 CFR Part 11, and other regulatory requirements.
• Provide user support and assist with basic Veeva Vault queries.
Skill Requirements
• Bachelor's degree in Computer Science, Life Sciences, Information Technology, or a related field.
• 2+ years of experience in application support or IT operations, preferably with Veeva Vault.
• Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
• Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
• Experience with JIRA for ticket management and Confluence for documentation.
• Basic shell scripting skills for automation.
• Foundational knowledge of AWS and Azure cloud platforms.
• Basic understanding of GxP, FDA 21 CFR Part 11, and document management concepts is a plus.
• Excellent analytical, problem-solving, and communication skills.
• Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Senior Technical Specialist position at HCLTech?
The salary for this Senior Technical Specialist role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Technical Specialist position at HCLTech located?
This Senior Technical Specialist role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Technical Specialist position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Technical Specialist job at HCLTech posted?
This Senior Technical Specialist position at HCLTech was posted on Aug 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Technical Specialist
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.