Senior Technical Lead

As a Liaison Platform Support Engineer, you will be responsible for supporting, monitoring, administering, and maintaining the Liaison integration platform to ensure reliable and secure data exchange between enterprise applications, trading partners, cloud services, and business systems. You will provide operational support for B2B integrations, EDI transactions, managed file transfers, API integrations, and middleware services while ensuring platform stability, performance, and compliance with SLA commitments.

Provide L2/L3 support for Liaison integration platforms and managed services.Monitor integration workflows, EDI transactions, API interfaces, and data exchange processes.Troubleshoot transaction failures, mapping issues, communication errors, and connectivity problems.Support onboarding of new trading partners and integration endpoints.Manage incidents, service requests, changes, and problem tickets through ServiceNow.Perform root cause analysis for production issues and implement corrective and preventive actions.Support platform upgrades, patches, maintenance activities, and release deployments.Collaborate with business users, application teams, vendors, and external partners to resolve integration-related issues.Monitor system health and proactively identify performance bottlenecks and operational risks.Maintain integration documentation, support runbooks, operational procedures, and knowledge articles.Ensure compliance with security, audit, and governance requirements.Participate in on-call support and major incident management activities as required.

Liaison Platform & Integration Technologies

• Experience supporting:
  • Liaison ALLOY Platform
  • Liaison ECS (Electronic Commerce Services)
  • Liaison Integration Services
  • B2B Integration Platforms
  • Data Integration and Middleware Solutions
• Knowledge of integration monitoring, message processing, and transaction lifecycle management.
• Understanding of data transformation and mapping concepts.

EDI & B2B Integration

• Strong experience with:
  • ANSI X12
  • EDIFACT
  • EDI Transactions
  • Trading Partner Management
  • B2B Communication Protocols
• Experience supporting:
  • AS2
  • FTP/SFTP
  • HTTPS
  • VAN Connectivity
• Understanding of order processing, invoicing, shipment notifications, and business transaction flows.

API & Data Integration

• Experience with:
  • REST APIs
  • SOAP Web Services
  • JSON
  • XML
  • Data Transformations
• Understanding of API integration patterns and enterprise application connectivity.

Database Technologies

• Experience working with:
  • SQL Server
  • Oracle
  • PostgreSQL
  • MySQL
• Ability to troubleshoot data issues and perform query-based analysis.

Monitoring & Support

• Experience using:
  • Dynatrace
  • Splunk
  • Grafana
  • BigPanda
  • Application Monitoring Tools
• Strong troubleshooting and root cause analysis skills.
• Experience supporting production-critical integration environments.

ITSM & Service Management

• Experience with:
  • ServiceNow
  • JIRA
  • Confluence
• Strong understanding of:
  • ITIL Processes
  • Incident Management
  • Problem Management
  • Change Management
  • Service Request Management

Automation & Scripting

• Working knowledge of:
  • Shell Scripting
  • PowerShell
  • Python
• Ability to automate monitoring, operational activities, and routine support tasks.

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.3+ years of experience supporting integration platforms, middleware, EDI, or B2B solutions.Strong understanding of enterprise integration architectures and business process integrations.Excellent analytical, troubleshooting, and problem-solving skills.Experience working in global support and delivery environments.Strong communication and stakeholder management skills.Experience supporting mission-critical production systems and SLA-driven environments.Familiarity with Agile, DevOps, and Continuous Improvement methodologies.Experience supporting Healthcare, Life Sciences, Manufacturing, Retail, Supply Chain, or Logistics integrations is preferred.Exposure to cloud integration platforms, API management, and modern integration architecture is an added advantage.Liaison, EDI, or Integration Platform certifications are preferred.