Senior Technical Customer Success Specialist (Evening shift)
oxylabs· Oxylabs
About this role
We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.
What’s in store for you:
Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.
The team waiting for you:
Our Customer Success team helps clients get the most value from our products by guiding them through technical questions, product setup, troubleshooting, and day-to-day usage. As a Technical Customer Success Specialist, you’ll support a wide range of clients, including global enterprise companies, making sure they have a smooth experience and the right solutions when challenges come up.
And Customer Success can be just the beginning. Many people who joined the team have gone on to build their careers in different areas across Oxylabs, including:
- Account Management
- Engineering
- Data Analytics
- Customer Experience
- Product
So whether you see yourself growing further in Customer Success or exploring a different path in tech, there’s room to move forward.
The challenge is to combine technical curiosity, clear communication, and a problem-solving mindset to create a customer experience that builds trust and long-term success.
In this role, you will:
- Support B2B customers through online chat, email, and dedicated communication channels for higher-tier clients, acting as their main point of contact from the first question to issue resolution.
- Investigate customer requests by collecting details from clients, checking internal databases, and verifying the information needed to understand and solve the issue.
- Respond to customer queries quickly and professionally, explaining technical topics clearly, keeping customers updated, and following through until the issue is resolved.
- Work with technical teams to understand product logic, clarify more complex cases, and turn technical information into clear customer-facing answers.
- Monitor daily operational tasks such as server health checks, client-specific communication channels, and shift handovers to keep the team aligned and customer support consistent.
- Provide proactive support throughout the customer lifecycle by spotting recurring questions, sharing helpful guidance, and helping maintain high customer satisfaction.
Working hours:
- Evening shift 5:00 PM to 01:00 AM EET.
Your skills & experience:
- Proven experience in customer support, customer success, or another client-facing role.
- Tech-savvy mindset with a problem-solving attitude and curiosity to understand how products work.
- Investigative, motivated, and independent approach, with the ability to learn quickly and take ownership.
- Quick reaction, strong focus, and empathy when helping customers solve issues.
- Excellent communication skills in English and Lithuanian.
Nice to have:
- Experience with Proxies/VPNs or similar products.
- Don't hesitate to apply even if you missed some of the criteria.
Salary & Benefits:
- Gross salary: 1850 - 2600 EUR/month + night-hour rate + bonuses. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
- Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
- Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
- Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
- Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: https://career.oxylabs.io/blog/our-work-benefits/.
Up for the challenge? Let’s talk!
Frequently Asked Questions
What is the salary for the Senior Technical Customer Success Specialist (Evening shift) role at oxylabs?
The listed salary for this Senior Technical Customer Success Specialist (Evening shift) position at oxylabs is EUR 2K–3K. This is an Full Time role.
Where is the Senior Technical Customer Success Specialist (Evening shift) position at oxylabs located?
This Senior Technical Customer Success Specialist (Evening shift) role at oxylabs is based in Vilnius. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Technical Customer Success Specialist (Evening shift) role at oxylabs full-time or part-time?
This is listed as a Full Time position. It is posted as a Senior Technical Customer Success Specialist (Evening shift) role in the Oxylabs department at oxylabs.
Which team or department does the Senior Technical Customer Success Specialist (Evening shift) at oxylabs belong to?
This Senior Technical Customer Success Specialist (Evening shift) position is part of the Oxylabs department at oxylabs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Technical Customer Success Specialist (Evening shift) position at oxylabs?
Click the "Apply Now" button on this page. You will be redirected to oxylabs's official application portal hosted on lever where you can submit your application directly.
When was the Senior Technical Customer Success Specialist (Evening shift) job at oxylabs posted?
This Senior Technical Customer Success Specialist (Evening shift) position at oxylabs was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Technical Customer Success Specialist (Evening shift)
oxylabs · 💰 EUR 2K–3K
You'll be redirected to oxylabs's official application page on Lever.