Senior Technical Consultant
HCLTech
Senior Technical Consultant
About this role
Job Summary
BY WMS
Key Responsibilities
Provide Tier 2 and Tier 3 production support for Blue Yonder (BY) SaaS solutions and integrations.
Perform advanced incident triage, root cause analysis, troubleshooting, and resolution of application, integration, performance, and data-related issues.
Investigate issues at code, database, and configuration levels; collaborate with product engineering and cross-functional teams for resolution.
Monitor and support integrations between BY applications and enterprise systems, ensuring seamless data flow and operational continuity.
Lead critical incident calls, coordinate with vendors and stakeholders, and provide timely status updates.
Document incidents, findings, resolutions, and knowledge articles to support continuous improvement.
Support business-critical operations in a fast-paced production environment and participate in off-hours support as required.
Skill Requirements
Minimum 6+ years of hands-on experience with Blue Yonder (BY) solutions in a SaaS environment.
Expertise in technical configuration/Support of BY WMS product, Solution Integration, PLSQL, MOCA
Strong understanding of enterprise application integrations, APIs, data flows, and troubleshooting methodologies.
Proven experience in Tier 2/Tier 3 support, incident management, and root cause analysis.
Ability to independently handle complex production incidents and escalations.
Excellent verbal and written communication skills with experience engaging technical and business stakeholders.
Strong customer focus, multitasking ability, and adaptability in a high-pressure support environment.
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Senior Technical Consultant position at HCLTech?
The salary for this Senior Technical Consultant role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Technical Consultant position at HCLTech located?
This Senior Technical Consultant role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Technical Consultant position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Technical Consultant job at HCLTech posted?
This Senior Technical Consultant position at HCLTech was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Technical Consultant
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.