Senior Team Leader
Digitide
Senior Team Leader
About this role
A3 to A4
Or
P2 to P3
• Average PMI (last 6 months) /PMS rating 3 and above or last two PMS rating 3 and above (whichever applicable)
• 1 year in the current role
• No Warning Letter issued in the past 6 months
• Mandatory E-learning courses certified wherever applicable
">Bachelor’s degree in a relevant field (preferred) with minimum 6 years of experience in customer service, direct selling, telemarketing, or a related field.
>Proven leadership and supervisory experience with strong communication and interpersonal skills in English and at least one regional language.
>Strong problem-solving and decision-making abilities with sound knowledge of banking products, services, and regulations.
>Additional certifications as required by the bank or regulator are desirable.
>Lead and manage a team of Team Leads and customer service associates; provide guidance, coaching, and support to Team Leads in their supervisory roles.
>Handle escalated customer queries and complaints and ensure smooth daily operations while meeting SLAs.
>Monitor KPIs, analyze performance, and implement corrective actions where required.
>Support workforce planning and coordination with HR, including scheduling and resource allocation.
>Identify training needs and skill gaps and facilitate capability development across teams.
>Conduct regular meetings & Reviews with Team Leads to communicate updates, objectives, and operational challenges.
>Prepare and analyze reports related to contact center performance and collaborate with senior management to implement improvement strategies
Graduation
Frequently Asked Questions
Is the salary disclosed for the Senior Team Leader position at Digitide?
The salary for this Senior Team Leader role at Digitide is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Team Leader position at Digitide located?
This Senior Team Leader role at Digitide is based in Mumbai, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Team Leader role at Digitide full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Team Leader role at Digitide.
How do I apply for the Senior Team Leader position at Digitide?
Click the "Apply Now" button on this page. You will be redirected to Digitide's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Senior Team Leader job at Digitide posted?
This Senior Team Leader position at Digitide was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Team Leader
Digitide
You'll be redirected to Digitide's official application page on oraclecloud.