Senior Support Lead
HCLTech
Senior Support Lead
About this role
Job Summary
We are seeking an experienced Site Reliability Engineer (SRE) with strong hands-on expertise in cloud infrastructure, platform reliability, automation, observability, and production support. This role focuses on improving service reliability through SLIs/SLOs and error budgets, reducing operational toil through automation, and partnering with global engineering teams to ensure resilient, scalable, and secure platforms.
Key Responsibilities
Reliability Engineering
• Define, measure, and report SLIs, SLOs, and error budgets for critical services.
• Drive service reliability improvements and systematically reduce operational toil through automation.
• Own capacity planning, performance tuning, and scalability initiatives.
• Lead blameless postmortems, root cause analyses, and corrective action tracking.
Platform Reliability & Automation
• Design and maintain CI/CD pipelines using Azure DevOps and Jenkins.
• Operate and manage Azure cloud infrastructure and Kubernetes platforms.
• Deploy and support containerized applications using Docker, Kubernetes, and Helm.
• Automate infrastructure provisioning and configuration using Terraform and Ansible.
• Manage artifacts and repositories using JFrog Artifactory.
Observability & Production Support
• Implement monitoring, logging, and observability using Prometheus, Grafana, Loki, and OpenTelemetry.
• Provide L2/L3 production support, incident management, troubleshooting, and RCA.
• Participate in on-call rotations supporting critical production services.
• Support PostgreSQL, Redis, and RabbitMQ environments, including high availability, backups, replication, and performance tuning.
Collaboration
• Partner with Development, QA, Product, Operations, and global engineering teams.
• Ensure platform availability, scalability, security, and performance.
Skill Requirements
• 8-12 years of experience in Site Reliability Engineering
• Strong hands-on experience with:
o Azure
o Kubernetes
o Docker
o Jenkins
o Terraform
o Ansible
• Proficiency in Python, Go, or Bash.
• Strong understanding of Networking & Security.
• Experience in L2/L3 production support, incident management, and root cause analysis.
• Experience working with global teams across multiple time zones.
• Strong communication, stakeholder management, and ownership mindset.
• Willingness to work from the Bangalore ITPL office, 5 days a week.
• Proficient in SECS/GEM protocols (E4, E5, E30, E37, E39, E40, E87, E90, E94, E116) for Equipment
• Experience in SEMI manufacturing process
Good to Have
• Experience with AI/GenAI concepts and AIOps practices.
• Exposure to chaos engineering and resilience testing.
• Azure (AZ-104/AZ-400), CKA, or CKAD certifications.
• Bachelor’s degree in computer science or a related field.
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Senior Support Lead position at HCLTech?
The salary for this Senior Support Lead role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Support Lead position at HCLTech located?
This Senior Support Lead role at HCLTech is based in Bengaluru, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Support Lead position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Support Lead job at HCLTech posted?
This Senior Support Lead position at HCLTech was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Support Lead
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.