Senior Support Engineer

Job Summary

JOB TITLE Senior Qlik Sense Platform Support Specialist - Senior LOCATION Offshore (Specific location not provided; N/A) OVERVIEW OF THE ROLE As a Senior Qlik Sense Platform Support Specialist, you will play a pivotal role in ensuring the stability, performance, and optimization of the Qlik Sense platform within a high-impact Life Sciences and Healthcare environment. This role demands deep technical expertise, proactive troubleshooting abilities, and a strong commitment to delivering seamless user experiences. Your contributions will directly support critical business intelligence initiatives, enabling data-driven decision-making and advancing the company’s objectives. DETAILED RESPONSIBILITIES Provide advanced technical support for Qlik Sense platforms hosted on AWS cloud infrastructure, ensuring high availability, performance, scalability, and security. Administer, monitor, and maintain AWS-hosted Qlik Sense environments, including EC2 instances, S3 storage, networking components, authentication services, and platform configurations. Troubleshoot and resolve complex application, platform, cloud infrastructure, and integration issues within defined service levels. Perform proactive monitoring and health checks using AWS CloudWatch, Qlik Monitoring tools, and enterprise monitoring platforms. Manage Qlik Sense platform administration activities, including user provisioning, role management, access control, licensing, and security configuration. Optimize platform performance through Qlik Sense scripting, data model tuning, reload task optimization, infrastructure scaling, and AWS resource management. Support deployment, migration, upgrade, patching, and environment refresh activities across Development, Test, UAT, and Production environments. Configure and maintain integrations between Qlik Sense and enterprise data sources, cloud services, APIs, databases, and third-party applications. Utilize AWS services such as EC2, S3, IAM, CloudWatch, VPC, Load Balancers, and Backup/Recovery solutions to support platform operations. Implement and maintain cloud security controls, access management, audit compliance, backup strategies, and disaster recovery processes. Analyze system logs, platform metrics, and operational trends to identify performance bottlenecks and drive continuous improvement initiatives. Lead major incident management activities, perform Root Cause Analysis (RCA), and implement preventive measures to minimize recurring issues. Coordinate with cloud infrastructure teams, data engineering teams, business stakeholders, and vendors to ensure seamless service delivery. Develop and maintain operational runbooks, architecture documents, support procedures, configuration records, and knowledge articles. Ensure compliance with organizational security standards, cloud governance policies, regulatory requirements, and audit controls. Support cloud modernization initiatives, infrastructure automation, capacity planning, and platform optimization efforts. Mentor junior engineers and provide technical guidance on AWS cloud operations, Qlik Sense administration, troubleshooting, and best practices. Participate in change management, release management, and production deployment activities following ITIL processes. Engage with AWS and Qlik vendors for issue resolution, platform upgrades, and technology roadmap discussions. Provide on-call support for critical production incidents and ensure business continuity for analytics and reporting services. SKILL REQUIREMENTS - Extensive experience supporting and administering Qlik Sense platforms in enterprise environments. - In-depth knowledge of Qlik Sense architecture, scripting, configuration management, and security protocols. - Strong data modeling and visualization skills with proficiency in Qli

Key Responsibilities

1. To troubleshoot and resolve tickets raised by the clients.
2. To undertake training programs for new joinees
3. To perform knowledge transition during project enhancements
4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
5. To update self on latest technologies and related areas

Skill Requirements

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Other Requirements

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