Senior Support Analyst, Sales & Research, Information Technology

Key Areas of Responsibilities

• Act as the primary Hong Kong-based liaison between the local TechOps team, clients, internal staff, and global Sales, Research, and Asset Management development teams.
• Coordinate operational activities, ensuring alignment of technology deliverables with business priorities in all three domains.
• Ensure all Research and Asset Management IT teams maintain TechOps standards and procedures.
• Foster a DevOps mindset and culture across the Sales, Research, and Asset Management technology functions for greater automation, collaboration, and operational efficiency.
• Work with developers to properly onboard applications into the production environment — including research publication tools, sales enablement platforms, and asset management investment systems.
• Coordinate deployment processes for containerized environments within Research and Asset Management IT (manage container image repositories, version control, and CI/CD pipelines).
• Influence and coach developers to improve logging, application performance metrics, and error diagnostics to strengthen operational reliability in client-facing systems and investment platforms.

Requirements

• 5 – 10 years experience
• Database skills: Postgres, Oracle.
• Strong Unix scripting for automation and operational support.
• Experience with containerized environments (Docker).
• Familiarity with Elastic Search, Logstash, Kibana stack (good to have).
• OS knowledge: Windows 10/7, Red Hat Enterprise Linux (RHEL).
• Experience with Kettle Pentaho for ETL and reporting.
• Demonstrates a strong sense of accountability, ownership, and professional discipline
• Excellent communication skills
• Bachelor’s degree or above in IT, Business, or related disciplines.
• This role is for night shift (9pm – 6 am)

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