Senior Specialist - Workplace Services

Job Description

Job Title: Senior Specialist - Workplace Services, Real Estate

Location: R1RCM Global Pvt Ltd., Tikri
Department:  Facilities & Real Estate
Reports To: Program Manager – Workplace Services, Real Estate
Experience Required: 8-10 Years

Key Responsibilities

1. Technical Infrastructure (Electrical Engineering Focus)

• Manage and ensure up time of:
  • HT/LT electrical systems, transformers, panels
  • DG sets, UPS systems, and power distribution
  • HVAC systems, PAC units
  • Fire safety systems (alarm, suppression, hydrant)
• Ensure preventive & predictive maintenance (PPM) compliance
• Handle breakdown management, RCA, and CAPA implementation
• Ensure statutory compliance (electrical audits, fire safety, EHS)
• Drive energy efficiency, power optimization, and cost-saving initiatives
• Maintain asset lifecycle, AMC/CAMC tracking, and documentation

2. Soft Services & Workplace Management (MBA/Admin Focus)

• Oversee:
  • Housekeeping, cafeteria, pantry
  • Front office and workplace hygiene
• Ensure high employee experience and workplace satisfaction
• Drive continuous service improvement initiatives

3. Vendor Management & Cost Optimization

• Manage vendor lifecycle:
  • Selection, onboarding, SLA/KPI tracking
  • Contract negotiation and renewals
• Drive cost reduction through strategic sourcing and consumption control
• Collaborate with Procurement for RFP/RFQ processes

4. Events & Employee Engagement

• Plan and execute:
  • Townhalls, leadership visits, client visits
  • Employee engagement programs and events
• Ensure budget adherence and high-quality execution

5. Data Analytics, MIS & Reporting

• Develop MIS dashboards using advanced Excel
• Track:
  • Energy consumption
  • Vendor performance
  • Cost optimization
• Automate reporting and support data-driven decision-making

6. Financial & Administrative Management

• Manage budgets, petty cash, billing, and expense tracking
• Ensure financial controls and transparency
• Maintain records and documentation as per audit requirements

7. Compliance & Documentation

• Ensure compliance with:
  • Company policies
  • Statutory regulations
  • Audit requirements
• Maintain SOPs, contracts, and compliance records

8. Employee Support & Stakeholder Management

• Act as SPOC for facility-related concerns
• Manage helpdesk and ensure SLA-based resolutions
• Collaboration with HR, Finance, IT, Procurement, and leadership

Must-Have Requirements

• Bachelor’s Degree in Electrical Engineering (Preferred)
• MBA (Operations/Facilities/General Management) – Preferred
• Strong expertise in HT/LT systems, UPS, DG, HVAC, Fire systems
• Experience in corporate facility & workplace services management
• Proven skills in vendor management, contract negotiation, and SLA governance
• Strong exposure to cost optimization & energy management
• Advanced proficiency in MS Excel (Dashboards, MIS, Analytics)
• Knowledge of compliance, audits, and safety regulations
• Ability to manage both technical teams and admin operations

Key Skills & Competencies

• Strong technical + business management blend
• Analytical and data-driven decision-making ability
• Excellent stakeholder and vendor management
• Strong problem-solving mindset and leadership skills
• High ownership, multitasking ability, and execution focus

Role Significance

This role is critical to ensure reliable electrical infrastructure operations while delivering high-quality workplace services, enabling business continuity, cost efficiency, compliance, and enhanced employee experience through a balanced technical and managerial approach.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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