Senior Specialist - Product Engineering

Role Overview: Technical Lead

The Cloud Operations Engineer L1L15 provides operational support for enterprise cloud environments with a primary focus on Google Cloud Platform GCP

The role acts as the first point of engagement for cloud s incidents operational events and service requests while ensuring adherence to ITILaligned service management practices

Experience Requirements

Minimum 8 years of experience in Cloud Operations Infrastructure Operations NOC IT Operations SRE Operations or Cloud Support environments

Key Roles and Responsibilities

Monitor cloud infrastructure and respond to s from enterprise monitoring tools

Perform L1 and L15 incident triage troubleshooting and remediation

Manage incidents requests and operational tasks through ServiceNow

Support GCP Compute Engine IAM VPC DNS Storage Load Balancing VPN and Logging services

Participate in major incident bridges and war rooms

Execute runbookdriven operational activities and health checks

Support change reviews risk assessments prepost implementation validations and approved operational changes

Maintain SOPs runbooks KEDB articles and knowledge of repositories

Provide shift handovers and operational reporting

Identify automation toil reduction and service improvement opportunities

Primary Skills

Google Cloud Platform GCP

Linux Administration

Basic Networking TCPIP DNS VPN Routing Firewalls

Preferred Optional Skills

AWS and Azure exposure

Kubernetes GKE

Docker

Terraform Infrastructure as Code

GitHub Azure DevOps Jenkins

Ansible and workflow automation

Cloud Security and Governance

Certifications Preferred

Google Associate Cloud Engineer Google Professional Cloud Architect

Soft Skills

Strong troubleshooting communication stakeholder management documentation customer focus and ability to work in 24x7 support environments

Technical Lead Responsibilities

Lead and coordinate the Cloud Operations team across shifts to ensure 24x7 operational coverage and service continuity

Act as the technical escalation point for complex incidents service disruptions and critical operational issues

Drive Major Incident Management activities coordinate with crossfunctional teams and provide technical leadership during war rooms and bridge calls

Mentor and guide L1L15 engineers on cloud operations troubleshooting methodologies and operational best practices

Review incident trends recurring issues and problem records drive root cause analysis and permanent fixes

Own operational governance including SLA adherence service quality shift readiness and operational maturity improvements

Lead change reviews validate implementation plans and ensure operational readiness for production deployments

Identify automation opportunities and drive implementation of operational efficiencies toil reduction and selfhealing capabilities

Collaborate with Cloud Engineering Security Network and Application teams to improve platform reliability and performance

Review and approve runbooks SOPs KEDB articles and operational documentation to ensure accuracy and effectiveness

Provide leadership reporting on service health incident metrics risk areas and improvement initiatives

Support capacity planning availability management operational risk assessments and cloud governance activities

Shifts will be rotated on below timings

06:30 AM 4 PM IST

2:30 PM 12:00 AM IST

Ready to take oncall on weekends based on oncall scheduling