Senior Specialist, Credit and Collections

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

• Under direct supervision, investigates and analyses accounts for collection. Reviews customer records and makes recommendations to senior team members regarding next steps, collection, and terms of payment including deadlines, closing accounts, referring to a collection agency and/or legal action • Supports collection process by preparing and releasing letters to delinquent accounts, assisting in the investigation of medium-complexity complaints, making proposals to correct accounting errors, and assisting in the resolution of collection matters • Under supervision, works with and may visit existing customers to investigate and resolve collection matters • Utilizes data analytics techniques and credit risk models to analyze historical data, forecast future credit losses, and support decision-making processes • Ensures communication with customers with more complex accounts and higher overdue amounts, fostering positive relationships and resolving outstanding issues Grade Descriptor • Requires working knowledge of own discipline and a basic understanding of concepts and procedures in related disciplines • Demonstrates knowledge of the company, processes and customers • Performs a range of assignments related to discipline • Uses prescribed guidelines or policies in analyzing situations and resolving problems to deliver continuous business results • Receives a moderate level of guidance and direction; may provide informal guidance to new team members • Impacts quality and effectiveness of own team and may impact other closely related work teams whose activities are interdependent • Explains factual, sometimes complex and potentially dynamic information to others in straightforward situations.

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