Senior Specialist - Architecture

Job Role :ServiceNow Senior Technical Consultant

Exp :8 to 12 years

location: Pan India

We are looking for ServiceNow Senior Technical Consultants to lead handson technical implementation configuration governance integration design troubleshooting and platform advisory across ITSM ITOM AIdriven automation and operational runbook capabilities

The role will act as a bridge between solution architecture and development execution ensuring ServiceNow automation is implemented in line with platform best practices and project outcomes

The attached scope includes automation of incidents service requests change risk scoring operational runbooks and knowledge management initiatives

Key Responsibilities

Lead technical implementation of ServiceNow ITSM and ITOM automation features across Incident Change Request Knowledge and Operational processes

Guide developers on technical design configuration standards scripting integrations and platform best practices

Configure and support ITOM capabilities involving CMDB change risk scoring inputs service dependencies operational insights and automation readiness

Support AIMLenabled capabilities such as predictive intelligence incident similarity autocategorization assignment knowledge recommendations and risk prediction

Design and validate runbook automation for infrastructure operations remediation patching log collection and server restart use cases

Support integration with monitoring tools IAMHR platforms enterprise applications and workflow orchestration layers

Conduct technical reviews defect triage performance checks unit testing support deployment readiness and documentation

Assist in BAU transition hypercare and support model setup for AI Ops steadystate support

Primary Skills

ServiceNow ITSM implementation and consulting

ServiceNow ITOM implementation experience

Incident Change Request Knowledge CMDB Discovery and Service Mapping

Flow Designer IntegrationHub scripting and platform configuration

ITOM AIOps Event Management operational automation

Technical consulting and design validation

Secondary Skills

Predictive Intelligence AI Search Virtual Agent Now Assist exposure

Runbook automation and infrastructure operations understanding

Monitoring tool integration and remediation

RESTSOAP APIs MID Server and enterprise integrations

ITIL process consulting

Technical documentation deployment support and BAU transition

Preferred Experience

8-12 years of IT experience

minimum 5 years of ServiceNow technical consulting experience

Experience in ITSM ITOM implementation automation or transformation programs

Strong ability to work with architects developers process owners and client stakeholders

Qualifying Questions

Have you led handson implementation or technical consulting for ServiceNow ITSM and ITOM modules

Have you worked on CMDB Discovery Service Mapping Event Management change automation or operational runbook automation

Can you review technical design guide developers troubleshoot implementation issues and support ServiceNow deploymenthypercare

Suggested Common Screening Parameters Across All Four Roles

Domain ServiceNow ITSM ITOM AIOps ITIL

Program Context Automationled ServiceNow implementation across Change Request Knowledge Incident and Runbook automation

Delivery Model Offshore delivery with stakeholder coordination

Key Business Outcome Reduce manual effort improve automation accelerate ticket resolution improve change governance and enable selfservice operations aligned with the attached project scope