Senior Specialist - Architecture

Senior Engineer will assist in the configuration development support of the ITSM platform through out of the box Fresh Service solutions and customization based on the business requirements As High level Engineer will work with team to implement and deliver applications in a fast paced agile project environment In addition the High level Engineer will participate in designing meeting and consulting with business clients to refine test and debug programs to meet business needs Specifically the Engineer will be responsible for the following described job duties

Primary skills Rest APIs SOAP integration ITSM INC Problem Change Service Management CMDB

Customizing ITSM applications and facilitating rollout of new applications and modules and configuring Application UI and Configure Workflow

Interacting with clients and participating in client and Business discussions for requirements gathering and planning

Performing onsite design and Functional review before delivering the modules

Participating in discussions with Business Analysts and designing the FDD Functional Design Documents

Configuring and customizing the system to support business process and functionality

Collaborating effectively with other ITSM administrators to develop solutions and handle general updates and configurations changes and or requests

Identifying system deficiencies and recommending solutions ensuring appropriate tools and processes are in place to have a development production environment that is reliable and reproducible

Ensuring tool configuration consistency across development stage testing sandbox and production environments

Participating in ongoing production support and end user support

Collaborating with System Administration and key stakeholder teams to analyze and understand requirements and then transforming the requirements into a valid solution

Working closely with business and IT teams to gather input to support ongoing business needs for configuration implementation and support

Designing and building applications and providing integration with other applications and platforms including architecture languages best practices and methodologies in an agile scrum environment

Providing strong development ensuring project is on track and collaborating on an ongoing project in both new and enhancement development among engineers developers analysts and other team members and

Following maintaining and applying documentation best practices procedures and processes throughout development reviewing and applying any additional UIUX requirements from internal team and aligning into