Senior Specailist, Service Quality

APLL
Apply Now ↗
📍 Phnom Penh, CambodiaFull time

About this role

Ensure efficient, effective and optimal use of processes, applications, and
communication to ensure service excellence within the company. The role
focuses on process improvement activity, in particular for implementation of new
processes as well as analyzing current processes to identify and implement
efficiency and service delivery opportunities in close cooperation with frontline
offices and regional management. This includes Global Profile Administration
(GPA) and user access control within the organization's logistics systems.

  • Coding and maintaining global profiles in systems based on customer’s
    requirements. This includes discussions and resolving problematic profiles with
    relevant stakeholders.
  • Managing user access control according to users’ needs in the logistics
    systems. This includes conducting data cleansing where required.
  • Liaison with GPA origins and destinations to ensure accurately and timely
    profile set up support operations.
  • Support process design of standard processes in cooperation with the
    respective stakeholders.
  • Monitor processes and KPIs; suggest, test and implement improvements.
  • Ensure deployment of defined processes (coordination with internal and
    potentially 3rd parties).
  • Ensure proper documentation of all processes.
  • Act as a change management facilitator for implementations of new processes
    and applications.
  • Support customer implementation projects.
  • Coordination of project related activities including creation, publication and updating of project plans.
  • Collect and provide regular implementation status updates.
  • Maintain and monitor To-Do lists.
  • Creation of internal documentation and SOPs.
  • Support User Acceptance Tests (UAT); provide inputs and initiate system
    enhancements.
  • Organize and support training for all users.

     
  • Minimum 2 years of work experience in mid/back office
    environment in logistics, supply chain or related industry is an
    added advantage.
  • Relevant working experience in quality assurance, control, or related disciplines.
  • Good command of English Language, both written and oral, to liaise with foreign
    counterparts.

     

Frequently Asked Questions

Is the salary disclosed for the Senior Specailist, Service Quality position at APLL?
The salary for this Senior Specailist, Service Quality role at APLL is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Specailist, Service Quality position at APLL located?
This Senior Specailist, Service Quality role at APLL is based in Phnom Penh, Cambodia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Specailist, Service Quality role at APLL full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Specailist, Service Quality role at APLL.
How do I apply for the Senior Specailist, Service Quality position at APLL?
Click the "Apply Now" button on this page. You will be redirected to APLL's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Senior Specailist, Service Quality job at APLL posted?
This Senior Specailist, Service Quality position at APLL was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Specailist, Service Quality
APLL
Apply for this role ↗

You'll be redirected to APLL's official application page on oraclecloud.