Senior Site Account Manager

Role Purpose:

Accountable for sales and overall strengthening of relationships to designated customers within a defined geographical area. Contributes significantly to territory’s overall growth by applying knowledge of multiple FLS product and services offerings along with sustained customer relationships.

Key Responsibilities:

• Business Development: Develop and execute strategies to reduce white spots, increase wallet share, and capitalise new opportunities (e.g. M&A, agent agreements)
• Customer Relationship Development / Prospecting: Indicate key customer stakeholders and develop/implement relationship management plans for potential customer accounts
• Customer Relationship Management/Account Management: Maintain a plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers. Enable two-way flow of information, regularly exchanging feedback and recommendations
• Customer Needs Clarification: Apply LoM principles; Set clear objectives for each sales call/meeting, tailor content to appeal to customers, ask relevant questions, and effectively respond to areas requiring further explanation
• Sales Opportunities Creation: Develop a network within the sales territory and overall industry and represent the organization both internally and externally to identify sales opportunities, promote FLS, and enhance its reputation.
• Sell Customer Propositions: Identify the products and/or services offered by the organization that meet the customer's needs; present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.
• Promoting Customer Focus: Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships.
• CRM Data: Manage current, quality customer information in the CRM system
• Data collection & analysis: Capture and apply data to illustrate pipeline development (e.g. installed equipment data)
• Operational Compliance: Adhere to company policies, processes, and code of conduct
• Personal Capability Building: Participate in development activities, apply new tools, and maintain current understanding of industry trends
• Technical Capability Building: Participate and complete certification on FLS Technologies and develop core understanding of key commodity process flowsheets and metallurgy.

What you bring:

• Relevant technical qualification with a preference for Engineering

• Experience selling in the Mongolian mining industry

• Demonstrated ability to grow O

• Ability to speak local language fluently

What we offer:

• Competitive remuneration package.

• Flexible start and finish times.

• Job security in a volatile market – FLSmidth has 136 years of successful operation within a global environment.

• Development and training within a respected global OEM company.

• Employee Assistance Program for employees and immediate family.

• Purchased annual leave options.

• Involvement with community and charity initiatives.

• Travel is expected in this role. Volumes will vary based on the requirements of the role.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining industries – for more information please visit FLSmidth.com/careers

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