Senior Service Sales Engineer

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Job Description:

The opportunity:

You will be part of Service business in Thailand. Reporting to the Service Sales manager, you will maintain and enhance customer satisfaction by providing excellent solution at since first stage of the project.

How you’ll make an impact:

• You will provide any necessary technical support to Sales Managers during technical meetings.
• Driving sales volume and margin across the entire Hitachi Energy Service product portfolio in collaboration with other business units and regularly updating Installed Base with changes made on-site.
• Establishing long-term customer relationships by understanding customer requirements and applicable regulations, responding immediately to issues and demonstrating in-depth technical Service product/solutions knowledge to promote product Life Cycle Management. Preparing and reviewing sales plans and proposing recovery actions when needed to ensure all targets are met
• You will offer product/solution/service-related training, offers technical advice and provide comment on enquiry specifications for customers with regard to HE products/systems/ applications.
• You will perform analytic and diagnostic studies to determine most suitable technical solution to meet customer need.
• Preparing and reviewing sales plans and proposing recovery actions when needed to ensure all targets are met
• You will propose technical solutions for complex enquiries.
• You will prepare and check technical articles for publication.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor’s degree in electrical engineering Power or related field.
• More than 5 years of experience in Sales Engineering field with relevant to power transformer products, power substation, LV, MV and HV switchgear is preferred.
• Sound knowledge of Substation Services and the Oversea: Myanmar, Cambodia and Laos market.
• Expert in SFDC and Microsoft Office (Word, Excel, PPT, project).
• Time management, presentation, and planning skills.
• The ability to relate technical information to non-technical customers.
• Strong in collaborative and communication skills.
• Good in English communication.
• Proven ability to develop and manage customer relationships.
• Willingness to travel internationally as required for business purposes.

More about us:

We offer

At Hitachi Energy Thailand, we offer a suite of employee benefits to complement our pay offering, supporting employees’ financial, physical and mental wellbeing:

• 1 month of guaranteed bonus (Fix bonus) plus Performance Bonus. (Depending on employee’s performance result and Business performance).

• 10 days annual leave (Service year 0-5), 15 days annual leave (Service year 6-10), flexible working policy, flexibility working time.

• Benefit according to local standards: Heath-care insurance benefits to employees and their dependents, annual health checkup, Provident Funds (employees can contribute up to 15%).

• Growth possibility:  Learning and development platform, career movement opportunity within organization.

• Possibility to gain experience in international environment.

Please be advised that the benefits provided may differ depending on the employee’s country of hire.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.