Senior Service Delivery Manager
About this role
Job Summary
To manage application support and maintenance operations to the satisfaction of the customer and meeting the agreed service levels and within the cost budgeted for providing the support.
Key Responsibilities
1. To define and implement clear service level agreements (SLAs) for support operations.
2. Identify opportunities to enhance project profitability and margins through efficient resource allocation and cost-effective strategies.
3. Ensure process effectiveness and continual service improvement
4. To develop and execute comprehensive project plans, define success criteria, implement effective risk management and mitigation strategies.
5. To act as a primary point of contact for key stakeholders, including customers, and collaborate with cross-functional teams, (development, sales, and marketing) to drive integrated and successful project outcomes.
6. To guide and coach a team of support specialists, empowering them through trainings and managing their performance.
2. Identify opportunities to enhance project profitability and margins through efficient resource allocation and cost-effective strategies.
3. Ensure process effectiveness and continual service improvement
4. To develop and execute comprehensive project plans, define success criteria, implement effective risk management and mitigation strategies.
5. To act as a primary point of contact for key stakeholders, including customers, and collaborate with cross-functional teams, (development, sales, and marketing) to drive integrated and successful project outcomes.
6. To guide and coach a team of support specialists, empowering them through trainings and managing their performance.
Skill Requirements
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Other Requirements
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Frequently Asked Questions
Is the salary disclosed for the Senior Service Delivery Manager position at HCLTech?
The salary for this Senior Service Delivery Manager role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Service Delivery Manager position at HCLTech located?
This Senior Service Delivery Manager role at HCLTech is based in Lucknow, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Service Delivery Manager position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Service Delivery Manager job at HCLTech posted?
This Senior Service Delivery Manager position at HCLTech was posted on Aug 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Service Delivery Manager
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.