Senior Service Delivery Coordinator

Company Description

Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.

Arηs Group was acquired by Accenture in July 2024.

Job Description

Arηs Group, Part of Accenture, is looking for a Senior Service Delivery Coordinator for one of its clients, a European agency operating large-scale digital services.

Role & Responsibilities

• Coordinate operational service delivery and ensure SLA compliance.
• Lead service management activities including incident, problem, change and capacity management.
• Organize service reviews and performance reporting.
• Chair operational bridges and coordinate recovery activities.
• Monitor operational KPIs and drive continuous service improvements.
• Manage dependencies between multiple service providers and technical teams.
• Ensure service documentation and CMDB accuracy.

Qualifications

Your Profile

• Minimum 10 years of experience in IT operations or service delivery.
• Proven experience managing large-scale, critical IT services.
• Strong leadership and stakeholder management capabilities.
• Experience working within ITIL-based environments.
• Ability to communicate effectively with technical and business stakeholders.

Technical Skills

• ITIL Service Management
• ServiceNow or similar ITSM platforms
• SLA / KPI management
• Operational reporting
• Capacity and availability management
• Incident and problem management
• CMDB management
• Monitoring and observability solutions
• Continuous improvement methodologies

Additional Information

WHAT´S IN IT FOR YOU?

• We value your contribution, which is why we offer a competitive and attractive salary package.
• Your wellbeing is our priority – from day one, you are covered by a comprehensive health insurance plan.
• Benefit from a convenient meal allowance provided through a ticket restaurant card.
• Take part in impactful projects that make a difference at both the national and European level.
• Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.
• Join a collaborative culture where we regularly celebrate achievements and milestones together.