Senior Sales Operations Analyst

Position Title: Senior Sales Operations Analyst

Base Salary: $70,000 to $99,300 annually DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.  

Our Company Values: 

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. 
  

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 
  

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.  
  

• Earning Your Trust: We build trust through clear, honest, human communication. 
  

Job Summary

The Senior Sales Operations Analyst supports the Residential Sales organization by driving operational excellence across performance reporting, incentive administration, and cross‑functional execution. This role blends analytics, systems management, process improvement, and program coordination to ensure accurate sales performance tracking, effective incentive programs, and scalable operational workflows. The analyst serves as a key partner to Sales Enablement, Finance, HR, Business Intelligence, and Sales Leadership.

Essential Duties and Responsibilities: 

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Sales Performance Analytics & Reporting

·        Produce and maintain daily, weekly, and monthly sales performance reporting using Power BI, Salesforce, Smartsheets, and Excel, including installs, fiber penetration, conversion, cancellations, slippage, and churn trends.

·        Conduct cohort, ramp, tenure, attrition, and incentive effectiveness analyses to support leadership decision‑making.

Sales Incentives & Commissions Administration

·        Administer and audit sales incentives, commissions, SPIFFs, flash incentives, backend referrals, payroll exceptions, and rewards programs, ensuring accuracy, compliance, and audit readiness.

·        Serve as subject matter (SME) expert and operational partner for incentive and rewards platforms. (Salesforce SPIFF tools, Buyapowa, Awardco, CDP, Smartsheets).

Sales Operations Execution & Process Management

·        Manage core residential sales operational workflows, including quota tracking and edits, sales processing, ramp processing, order integrity, and account uploads.

·        Perform auditing, QA reviews, and troubleshooting related to commissions, ECP documentation, disciplinary tracking, job requisitions, and sales order integrity.

Operational Governance, Systems & Cross-Functional Support

·        Maintain and govern standard operating procedures (SOPs), policies, documentation libraries, and change‑impact assessments.

·        Maintain and administer operational tools and systems, including Smartsheets, SharePoint, Power BI dashboards, and access management.

·        Provide operational and analytical support to Sales Enablement, Finance, HR, Business Intelligence, and CX leadership partners.

·        Support leadership meetings, all‑hands sessions, advisory boards, sales events, and operating rhythms through reporting, presentation development, logistics, and follow‑up actions.

·        Support permit research, ordinance gathering, documentation, and compliance activities as required.

Other Duties

·        Performs other duties as required to support the business and evolving organization.

Required Qualifications:

·        High school diploma or GED.

·        Bachelor’s degree in Business, Finance, Analytics, Operations, or a related field, or equivalent relevant experience.

·        Minimum of three (3) years of experience in sales operations, business operations, analytics, or a related role.

·        Advanced proficiency in Excel and experience with reporting and dashboard tools such as Power BI.

·        Experience working with CRM and incentive compensation systems (e.g., Salesforce).

Preferred Qualifications:

·        Experience supporting residential or frontline sales organizations.

·        Knowledge of incentive compensation design, commissions auditing, and SOX‑lite controls.

·        Familiarity with Buyapowa, Awardco, CDP, or similar rewards platforms.

·        Experience working in a high-growth, performance-driven sales environment.

·        Strong communication skills and comfort partnering with senior leadership.

Knowledge, Skills, and Abilities:

·        Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.

·        Ability to multi-task and collaborate effectively with other personnel to meet deadlines.

·        Strong verbal and written communication, attention to detail, and organizational skills.

·        Ability to work within critical deadlines.

·        Ability to adjust to rapidly changing priorities and schedules.

·        Ability to provide excellent customer service.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.