Associate 2-KDNI
KPMG Global Services
Senior Quality - Cyber
About this role
Quality is responsible for executing operational quality evaluations across cyber security services to ensure adherence to process standards, compliance requirements, SLA commitments, and operational guidelines. This role supports quality governance, defect identification, audit readiness, and continuous improvement initiatives
Quality Evaluation & Audit Execution
•Conduct quality audits for cyber security operations including:
•Security incident management
•Threat monitoring and analysis
•Vulnerability management
•Identity & Access Management (IAM)
•Governance and compliance activities
•Review incidents, alerts, tickets, investigations, and remediation actions against defined quality standards and SOPs.
•Evaluate operational performance on parameters such as:
•Accuracy of issue diagnosis
•Troubleshooting effectiveness
•Resolution quality
•Documentation completeness
•Compliance adherence
•SLA adherence
•Reopen avoidance
•Ensure evaluations are conducted within defined timelines and sampling methodologies
Defect identification & Process Compliance
•Identify process deviations, operational gaps, and recurring quality defects.
•Validate adherence to:
•Security procedures
•Client-specific controls
•Internal governance standards
•Regulatory requirements
•Highlight risks related to incomplete investigations, incorrect remediation, or non-compliant activities.
•Escalate critical quality concerns and compliance risks to leadership
Reporting & Documentation
•Maintain audit records, evaluation trackers, and quality scorecards.
•Document observations, findings, and recommendations clearly and accurately.
•Support preparation of governance reports and audit summaries.
•Ensure evidence and documentation are audit-ready and properly maintained
Feedback & Continuous Improvement
•Provide structured feedback to analysts and operational teams.
•Participate in calibration sessions to ensure consistency in evaluation methodology.
•Support root cause analysis discussions and corrective action tracking.
•Contribute ideas for process improvement and quality enhancement initiatives
Governance Support
•Support internal and external audit readiness activities.
•Assist in updating quality guidelines, checklists, and knowledge repositories.
•Participate in governance meetings and operational quality discussions
Educational qualifications
•Bachelor’s degree in one of the following: Computer Science / Information Technology / Cybersecurity
•Electronics & Communication or related engineering fields
•Information Systems / Information Security
•Preferred: Master’s degree (MBA in Systems/IT, MSc Cybersecurity, etc.)
•Relevant cybersecurity or quality certifications
Work experience
•3-5 years experience in
•Cyber security operations -
•Quality assurance/control
•IT governance or compliance
•Managed services environments
•Prior experience in operational audits or quality evaluations preferred
•Hands-on experience in at least one cyber domain:
•IAM operations (user lifecycle management, access reviews)
•SOC / security monitoring (alert triage, ticket handling)
•Vulnerability management (scan reviews, remediation tracking)
•Experience in:
•Reviewing process compliance and documentation
•Working with ticketing tools (ServiceNow, Remedy, etc.)
•Supporting internal audits / client reviews
•Basic exposure to:
•SLA tracking and reporting
•Quality metrics (accuracy, defects, turnaround time)
•Experience working in: Managed Security Services / SOC environments / IT services firms / GCCs
Frequently Asked Questions
Is the salary disclosed for the Senior Quality - Cyber position at KPMG Global Services?
The salary for this Senior Quality - Cyber role at KPMG Global Services is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Quality - Cyber position at KPMG Global Services located?
This Senior Quality - Cyber role at KPMG Global Services is based in Bangalore, Karnataka, India, Gurgaon, Haryana, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Quality - Cyber role at KPMG Global Services full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Quality - Cyber role at KPMG Global Services.
How do I apply for the Senior Quality - Cyber position at KPMG Global Services?
Click the "Apply Now" button on this page. You will be redirected to KPMG Global Services's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Senior Quality - Cyber job at KPMG Global Services posted?
This Senior Quality - Cyber position at KPMG Global Services was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Quality - Cyber
KPMG Global Services
You'll be redirected to KPMG Global Services's official application page on oraclecloud.