Senior QA Engineer

About the Role

At Sangoma, we're looking for a Senior QA Engineer who is passionate about delivering high-quality software and exceptional customer experiences. In this role, you'll play a critical part in ensuring the quality, reliability, scalability, and performance of our cloud communications platforms and frontend applications.

You'll work closely with Software Engineering, Product Management, DevOps, Technical Support, and fellow QA engineers throughout the software development lifecycle. Beyond testing, you'll contribute to improving QA processes, expanding test coverage, mentoring junior team members, and driving continuous quality improvements across our products.

Key Responsibilities

• Design, develop, and maintain comprehensive test plans, test cases, and test scenarios for UCaaS, CCaaS, and frontend applications.
• Execute functional, regression, integration, system, API, compatibility, performance, and end-to-end testing.
• Collaborate with Engineering, Product Management, DevOps, and Technical Support teams to identify, reproduce, troubleshoot, and resolve software defects and customer-reported issues.
• Analyze application behavior, logs, network traffic, and SIP traces to identify root causes and validate fixes.
• Verify new features, enhancements, and bug fixes to ensure they meet quality, functionality, and usability requirements.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and release readiness activities.
• Contribute to improving QA processes, testing methodologies, documentation, and overall test coverage.
• Mentor junior QA engineers through technical guidance, code and test reviews, and best practice sharing.
• Maintain accurate test documentation and provide clear reporting on testing progress, quality metrics, and release readiness.
• Stay up to date with emerging QA tools, automation technologies, and industry best practices.

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 7+ years of experience in Software Quality Assurance, including testing complex VoIP, web, and cloud-based applications.
• Strong understanding of software testing methodologies, SDLC, Agile/Scrum practices, and QA best practices.
• Experience designing and executing functional, regression, integration, system, API, performance, and end-to-end testing.
• Hands-on experience with test automation frameworks such as Selenium, Playwright, or similar tools.
• Experience testing REST APIs using Postman, Swagger, or equivalent tools.
• Familiarity with CI/CD pipelines and DevOps tools such as Jenkins and GitHub.
• Experience using defect tracking and test management tools such as Jira, Zephyr, TestRail, or Xray.
• Strong experience analyzing application logs, network traffic, and debugging complex software issues.
• Working knowledge of SQL and databases for data validation and troubleshooting.
• Experience with UCaaS, CCaaS, VoIP, SIP, or real-time communications technologies is highly desirable.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication and collaboration skills with the ability to work effectively across cross-functional teams.
• Ability to mentor junior QA engineers and champion QA best practices.
• Self-motivated with excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Why Join Sangoma?

At Sangoma, we value our employees and provide benefits designed to support their professional growth, financial security, and overall well-being.

• Health & Medical Coverage. Comprehensive medical insurance to support you and your family's healthcare needs.
• Work Life Balence. Flexible work schedules that help maintain a healthy balance between your professional and personal commitments.
• Financial Security. Provident Fund (PF) benefits and Gratuity in accordance with applicable statutory requirements.
• Career Growth. Opportunity to work on innovative telecom and cloud communication technologies while collaborating with experienced engineering and product teams.
• Learning & Development. Gain hands-on exposure to advanced VoIP, SIP, SBC, and gateway technologies while continuously expanding your technical expertise.

If you're passionate about software quality and enjoy solving complex technical challenges in cloud communications, we'd love to hear from you.