Senior Program Manager, Business Operations Transformation

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Key Responsibilities

Enterprise Program Management

• Manage a portfolio of strategic transformation programs supporting business operations and supply chain objectives.
• Develop detailed project plans, milestones, dependencies, risk registers, and executive reporting mechanisms.
• Coordinate activities across Operations, Supply Chain, IT, Finance, Sales, and Business Units.
• Drive governance reviews and ensure accountability for deliverables and outcomes.
• Support PMO standards, methodologies, metrics, and best practices.

S&OP and Integrated Business Planning Support

• Support the maturation of enterprise S&OP and IBP processes.
• Coordinate cross-functional demand and supply review meetings.
• Track action items, decisions, and performance metrics arising from consensus planning processes.
• Facilitate alignment between Sales, Business Lines, Operations, and Finance stakeholders.
• Develop executive dashboards and KPI reporting packages.

Business Process Transformation

• Lead business process mapping and redesign initiatives.
• Identify workflow inefficiencies and recommend process improvements.
• Drive continuous improvement projects focused on forecasting accuracy, inventory visibility, and operational efficiency.
• Partner with stakeholders to define future-state operating models.

Technology and Systems Deployment

• Partner with IT teams to define business requirements and process specifications.
• Support implementation of enterprise planning, analytics, and supplier collaboration platforms.
• Coordinate user acceptance testing (UAT), training activities, and deployment of readiness reviews.
• Facilitate communication between business stakeholders and technical teams.

Supplier Collaboration and Data Management

• Assist in developing supplier communication and collaboration processes.
• Support implementation of supplier data exchange initiatives.
• Monitor supplier response performance and data quality metrics.
• Partner with procurement, planning, and operations teams to improve supply chain visibility.

Data Quality and Analytics

• Maintain program performance dashboards and executive scorecards.
• Analyze operational data to identify opportunities, risks, and trends.
• Support Master Data Management (MDM) improvement initiatives.
• Drive data governance and process adherence across participating functions.

Change Management and Organizational Adoption

• Develop stakeholder engagement and communication plans.
• Coordinate training and adoption activities for new processes and systems.
• Monitor adoption of metrics and escalate organizational barriers.
• Facilitate workshops and cross-functional alignment sessions.

Qualifications

Experience

• 8-12 years of experience in Program Management, Operations, Supply Chain, Business Transformation, or related disciplines.
• Experience managing large cross-functional programs in technology, semiconductors, manufacturing, or supply chain environments.
• Demonstrated success driving enterprise process improvement initiatives.
• Experience working with global teams and complex stakeholder structures.

Technical Knowledge

• Understanding S&OP, IBP, demand planning, supply planning, and inventory management processes.
• Experience with ERP, planning, analytics, or supply chain management systems.
• Strong data analysis and reporting skills.
• Familiarity with business intelligence tools and project management software.

Leadership Competencies

• Exceptional stakeholder management skills.
• Strong executive communication and presentation capabilities.
• Ability to influence without direct authority.
• Structured problem-solving and analytical thinking.
• Excellent organizational and execution skills.

Education & Certifications

• Education: Bachelor’s degree in Information Technology (IT), Supply Chain Management, Operations Management, Business Administration, or Engineering required.
• Certifications: Professional certifications such as PMP, APICS/ASCM (CPIM/CSCP), Prosci, or Lean Six Sigma are highly desired.

Pay Range:

Disclaimer:

Final base salary for the successful candidate will depend on multiple factors, including but not limited to, job location, where work will be performed, qualifications, work history and relevant experience. With our continual goal of making Lumentum a best place to work for our employees, we strive to offer employees competitive total compensation packages, which may include annual bonus, commission for certain sales roles, equity, and health and welfare benefits.