Senior Product Manager - Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Product Manager - Technical

Overview

MasterCard Data & Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.

• We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise

• We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behaviour beyond their four walls and distilling actionable insights from data

• We work with financial institutions, retailers, telecommunications organizations, travel companies, and more

The MasterCard Data & Services Operational Insights Program Global Product Management team is seeking an accomplished technology-focused Product Manager to support the evolution of its products. This person will be part of a team of product managers that oversee key activities including execution of the product strategy, management of the roadmap, shaping the product platform architecture and the creation of technical requirements leading to building and commercialisation of products and services.

This individual will partner closely with other Global Product Management team members to support the development of the product strategy and ensure product priorities are well-aligned with commercial objectives. This individual will also be the key collaborator with the Platform team to shape the long-term technical vision for the product and ensure efficient development execution.

Product Managers in Data & Services at Mastercard

• Translate a deep understanding of our customers into products and solutions that drive significant customer value

• Balance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products

• Ensure the technical success of our products through close partnerships with Technology teams

• Drive globally relevant solutions by understanding regional needs and trade-offs, and building scalable products that serve an array of customer segments

• Set product direction with coordination, not in isolation—taking into account how our products all work together to serve customer needs


Role

• Own, define and deliver end-to-end strategy for multiple features for the products from inception to launch

• Design and conduct user research, including customer interviews, to deepen understanding of customers’ pain points, motivations and opportunities

• Work closely with engineering teams, designers, and operational teams to prioritize development efforts as they align against product strategy

• Determine release goals for the platforms and prioritize assigned features

• Ensure consistent alignment between business priorities and development objectives

• Oversee timely and high-quality execution of the creation of technical requirements

• Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals

• Translate business priorities into clear, actionable technical requirements for the engineering team

• Identify issues that will keep the platform features from delivering on time and/or with the desired requirement and communicate to the leadership

• Promote internal and external feature adoption

• Partner with internal teams to answer product questions and provide product support

• Provide input into product pricing and our go-to-market strategy

• Exhibit expertise within the platform feature area and coordinate with interdependent teams

All About You

• Proficient agile product management experience in analytical products and business intelligence solutions

• Extensive experience in managing analytical solutions designed for payments or related financial services sectors preferred

• Analytical, solutions-oriented skillset with the ability to drive thought leadership

• Experience designing, executing, and distilling user research to drive value for the customer, an outstanding user experience and stickiness

• Requires minimal supervision/assistance

• Keen understanding of competitive offerings and industry trends in the data monetization, self-service analytics and predictive insights space, and the ability to translate that understanding into meaningful actions and enhancements

• Proven track record collaborating in cross-functional teams to deliver outstanding products and features

• Excellent written and verbal communication skills including the ability to interface with clients

• Highly organized and able to deal with multiple and competing priorities

• Knowledge and skills using product management tools, (e.g., market and product plans, project timelines, marketing research, pricing, business case development)

• Bachelor’s degree in business or relevant experience

• Technical background (e.g., Computer Science or related field) a plus

• Experience in the payments industry with data insights a plus

• Certifications in product management and agile processes will be an added advantage

• An advanced degree is helpful

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.