Senior Product Manager - BYU-Pathway Worldwide

BYU-Pathway Worldwide provides access to affordable higher education wherever the Church is organized, serving over 75,000 students in more than 190 countries. Working for BYU-Pathway is working for a compelling cause – one that develops disciples of Jesus Christ who are leaders in their homes, the Church, and their communities. The BYU-Pathway culture is fast-paced, innovative, and has elements of both startup and enterprise environments. 

We are seeking a Senior Product Manager who will guide one or more strategic technology products for BYU-Pathway. As our technology systems form the virtual campus for online learning, we provide products that help students, instructors, mentors, missionaries, and administrators find joy and success in their efforts. We have a team of product managers and the specific product assignment will depend on the skills and experience of the hired candidate.

The position is located within commuting distance of BYU-Pathway headquarters in downtown Salt Lake City, working hybrid-remote (currently 1-2 days per week in the office). 

1. Ensure assigned products are driving intended business outcomes for BYU-Pathway’s strategic priorities

2. Develop a deep understanding of BYU-Pathway business strategy and needs of our customers

3. Focus on reducing friction, delighting customers, and improving the customer experience 

4. Perform all product lifecycle activities for assigned products, including product strategy, discovery, planning, prioritization, guiding development, roadmaps, stakeholder alignment, measuring and reporting, and more

5. Mentor less-experienced product managers and add strength to our product management team

6. Lead cross-functional product councils, aligning business needs with product plans and resources

7. Partner closely with development to deliver new product features effectively and efficiently 

8. Carefully manage and track an annual product budget

9. Identify, measure, and report key product metrics

10. Stay current on product alternatives, industry trends, and best practices

11. Manage expectations through skillful and transparent communication and collaboration

12. Rigorously document key product artifacts including roadmaps, requirements, and backlog

13. Drive execution of product work, identifying and eliminating bottlenecks to successful delivery

14. Build trust by cultivating relationships, executing with precision, and keeping commitments 

1. 6+ year successful track record in technology product management 

2. Bachelor’s degree or higher; Master’s preferred

3. Experience managing and developing enterprise applications (higher ed systems preferred)

4. Proven experience shaping product strategy, writing requirements, creating roadmaps, and prioritizing work for development

5. Experience managing a significant product budget

6. Is naturally proactive, consistently seeking to improve how they accomplish their work 

7. Is an excellent written and oral communicator

8. Extensive experience managing expectations of senior leaders, stakeholders, and customers

9. Fluency using product management tools and frameworks

10. Formal product management training and/or certifications preferred

11. Experience with higher ed systems such as SIS, LMS, CRM preferred

12. Experience delivering products for disadvantaged populations in global markets preferred