Senior Product Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Summary: 

At Caterpillar, your work helps customers build a better, more sustainable world. In this role, you will support go-to-market initiatives and sales execution as a subject matter expert for BCP Services. You will partner with customers, dealers, sales teams, and internal stakeholders to connect business needs with practical solutions that drive value and growth. 

This role is ideal for someone who enjoys working at the intersection of customer needs, technical expertise, and commercial strategy. You will help customers and dealers understand how Caterpillar solutions can improve performance, increase efficiency, and support long-term success. 

What You Will Do (Job Duties): 

• Provide product application expertise and deliver training on applied technology, job efficiency, and safety for customers, company teams, and dealer sales personnel. 
• Manage marketing technology tools and systems while partnering with key stakeholders to develop a product roadmap that supports business growth and customer needs.

• Collaborate across internal teams to align timelines, clarify marketing goals, and advance marketing technology priorities. 

• Develop product knowledge resources and sales growth programs that support field-facing teams, customer engagement, and market execution. 

What You Will Have (Core Skills): 

• Customer-focused mindset: You anticipate customer needs, build strong relationships, deliver on commitments, and use customer insights to shape effective solutions. 

• Product and service knowledge: You understand how products and services are positioned, sold, delivered, and connected across the organization. 

• Decision-making and critical thinking: You gather relevant data, evaluate alternatives, assess risks and benefits, and make informed recommendations. 

• Strong communication skills: You adapt messages for different audiences, communicate clearly across levels, and use influence and persuasion effectively. 

• Negotiation skills: You seek win-win outcomes, listen actively, focus on business issues, and work collaboratively through differing viewpoints. 

• Relationship management: You build productive long-term relationships with customers, dealers, vendors, and internal partners while aligning expectations and priorities. 

• Technical excellence: You apply technical expertise to solve business challenges, engage subject matter experts when needed, and coach others in developing effective solutions. 

• Value selling: You connect customer business needs to product, technology, and service solutions that clearly demonstrate value. 

Top Candidates Will Have 

• Customer, dealer, or field-facing experience identifying needs and recommending product, technology, or service solutions. 

• Field experience working directly with customers and dealers to identify needs and develop solutions for aftermarket parts. 

• Demonstrated product knowledge of hydraulic and undercarriage systems. 

• Background in product application, technical sales, product support, commercial strategy, or dealer enablement. 

• Ability to translate technical capabilities into clear customer value and business outcomes. 

• Experience delivering product training, demonstrations, onboarding, or sales enablement support. 

• Ability to use performance data, customer requirements, and field insights to identify growth opportunities. 

• Strong cross-functional collaboration skills with the ability to influence priorities and support go-to-market execution. 

• Familiarity with Caterpillar products, dealer operations, applied technology, connected solutions, or similar equipment technologies. 

• Ability to manage multiple priorities in a fast-paced environment while building trusted stakeholder relationships. 

Additional Information: 

• This position is located in Cary, NC or Peoria, IL 

• Relocation assistance is available 

• Visa sponsorship and ISE assistance is not ava

• Expected travel in this role is 25% domestic
• This position is required onsite 5 days a week when not traveling

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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