Senior Process Manager
eClerx
Senior Process Manager
About this role
Key Responsibilities:
- Execute software upgrades on Ciena, Nokia, and Infinera optical platforms following detailed MOPs
- Perform customer circuit grooms and reconfigurations during maintenance windows
- Conduct pre- and post-activity health checks, verification, and rollback planning
- Monitor network performance and ensure zero service impact during changes
- Create and update detailed Methods of Procedure for upgrades and grooms
- Document all activities in ticketing systems and provide clear status updates
- Troubleshoot issues during activities and escalate when necessary
Required Skills & Experience:
- 3+ years hands-on experience with Ciena, Nokia 1830 PSS, and/or Infinera DWDM platforms
- Strong understanding of DWDM, OTN, and coherent optics
- Experience performing maintenance and changes in live production networks
- Ability to strictly follow procedures while working on live traffic
- Excellent English communication skills (written and verbal)
- Comfortable working US night-time hours during maintenance windows (your daytime)
Nice-to-Haves:
- Experience performing customer circuit grooms and migrations
- Optical certifications from Ciena, Nokia, or vendor-neutral programs
- Experience writing and executing MOPs for complex network changes
- Familiarity with the network management systems for these platforms
Frequently Asked Questions
Is the salary disclosed for the Senior Process Manager position at eClerx?
The salary for this Senior Process Manager role at eClerx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Process Manager position at eClerx located?
This Senior Process Manager role at eClerx is based in Mumbai, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Process Manager position at eClerx?
Click the "Apply Now" button on this page. You will be redirected to eClerx's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Senior Process Manager job at eClerx posted?
This Senior Process Manager position at eClerx was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Process Manager
eClerx
You'll be redirected to eClerx's official application page on oraclecloud.